RevolutionEHR incident

Error on VisionWeb orders

Resolved after 19 minutes, affecting RevolutionEHR United States, on July 1, 2026.

resolved Jul 01, 2026, 01:54 PM UTC

This was related to an issue on the VisionWeb side. VisionWeb was able to quickly identify and resolve the problem.

Started
Jul 01, 2026, 01:35 PM UTC
Resolved
Jul 01, 2026, 01:54 PM UTC
Duration
19m
Detected by Pingoru
Jul 01, 2026, 01:35 PM UTC

Affected components

RevolutionEHR United States

Update timeline

  1. investigating Jul 01, 2026, 01:35 PM UTC

    We are aware of an issue occurring when accessing or creating a new Order when the processor is set to VisionWeb. Our engineers are actively investigating. We will post additional information as it becomes available. The error will prevent additional work in the software without out logging out/in. Currently we advise that you do not open or create any VisionWeb orders to prevent disruption to your RevolutionEHR access

  2. resolved Jul 01, 2026, 01:54 PM UTC

    This was related to an issue on the VisionWeb side. VisionWeb was able to quickly identify and resolve the problem.

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