RevolutionEHR Outage History
RevolutionEHR is up right nowPingoru has recorded 70 incidents for RevolutionEHR: 55 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 75 of 720 (10%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 4 | 140 of 720 (20%) |
| July 2026 | 6 | 363 of 744 (49%) |
| August 2026 | 2 | 111 of 744 (15%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 590 (1%) |
Incidents, newest first
Major March 3, 2026 Trizetto is reporting issues with SFTP connection 2h 54m Integrated Partners
Started Mar 03, 2026, 04:07 PM UTC· resolved Mar 03, 2026, 07:01 PM UTC
- investigating Mar 03, 2026, 04:07 PM UTC
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to Trizetto. TriZetto is currently investigating the issue. We will provide updates as more information becomes available.
- resolved Mar 03, 2026, 07:01 PM UTC
From Trizetto: Resolved - ALERT: Send and Receive File Errors: Tuesday, March 3, 2026 TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via the client website today, Tuesday, March 3, 2026. This issue is now resolved. Thank you for your patience. 03/03/2026, 11:52 AM CT
Major February 26, 2026 Vault access: Incident – Vault access
Started Feb 26, 2026, 12:15 PM UTC· resolved Feb 26, 2026, 12:15 PM UTC
- resolved Feb 26, 2026, 12:15 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Minor February 23, 2026 RevClear Auto-Posting - Pending Payments And Tasks Not Generating 1d 2h Integrated Partners
Started Feb 23, 2026, 07:43 PM UTC· resolved Feb 24, 2026, 09:56 PM UTC
- investigating Feb 23, 2026, 07:43 PM UTC
We are currently investigating an issue with RevClear Auto-Posting. Some payments downloaded from TriZetto on or after February 19, 2026 may not have automatically posted to Accounting > Payments > Pending Payment or created the related tasks in RevolutionEHR. Our team is actively reviewing the issue and will provide updates as they become available.
- resolved Feb 24, 2026, 09:56 PM UTC
The processing delay has been resolved and normal operations have resumed. Any outstanding items are being handled automatically. If your office posted payments manually during the delay, you may see a pending payment. Please review and remove it if the payment has already been applied. In some cases, you may instead receive a notification indicating the invoices were previously addressed.
Major February 13, 2026 Error on the log in page 7h 41m RevolutionEHR United States
Started Feb 13, 2026, 03:23 PM UTC· resolved Feb 13, 2026, 11:04 PM UTC
- investigating Feb 13, 2026, 03:23 PM UTC
We are aware of an error message that some customers are seeing in the log in screen that is preventing them from logging into RevolutionEHR. Our engineers are looking at this issue right now
- identified Feb 13, 2026, 03:32 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 13, 2026, 03:39 PM UTC
The issue has been resolved and log ins are being restored. You may try to log back in but please be aware that it can take several minutes for all log ins to return to normal state
- identified Feb 13, 2026, 03:43 PM UTC
Log in enablement is still showing some issues, engineering is working to determine when all log ins can successfully be enabled
- monitoring Feb 13, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 11:04 PM UTC
This incident has been resolved.
- postmortem Feb 20, 2026, 11:23 PM UTC
Summary: We experienced degraded ability for users to login from around 7:20 AM to 8:00 AM Pacific Time. Users were intermittently experiencing login failures as our session state database pods were restarting. Root Cause: When migrating our production US key/value store from Redis to Dragonfly, we did not allocate enough CPU to the pods. Remediation Steps: * Added more CPU, which resolved the issue at around 8:00 AM * Improved Datadog Dashboards for better clarity around CPU and memory saturation * Added Datadog alerts to warn as saturation approaches max capacity * Plan to increase communication through change notification emails * Plan to broaden our alert system to include Customer Success * Notification of high-level alerts * Additional context \(what customers might experience, etc\) * Estimated time to next status update
Major January 31, 2026 Cryptocurrency access: Incident – Cryptocurrency access
Started Jan 31, 2026, 07:12 PM UTC· resolved Jan 31, 2026, 07:12 PM UTC
- resolved Jan 31, 2026, 07:12 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+22 more)
Minor January 28, 2026 Issue Impacting TriZetto Login Functionality 2h 11m Integrated Partners
Started Jan 28, 2026, 06:04 PM UTC· resolved Jan 28, 2026, 08:15 PM UTC
- investigating Jan 28, 2026, 06:04 PM UTC
We are aware of an issue affecting TriZetto login functionality, which may impact user's ability to submit claims and statements. TriZetto is currently investigating the issue.
- resolved Jan 28, 2026, 08:15 PM UTC
This incident has been resolved.
Minor January 28, 2026 TAB Integration Syncing Issues 8d 23h Integrated Partners
Started Jan 28, 2026, 05:56 PM UTC· resolved Feb 06, 2026, 05:13 PM UTC
- investigating Jan 28, 2026, 05:56 PM UTC
We are aware of an issue impacting appointment syncing between TAB and RevolutionEHR. Our team is actively working with TAB to identify the cause and restore normal syncing as quickly as possible.
- resolved Feb 06, 2026, 05:13 PM UTC
This incident has been resolved.
Major January 27, 2026 Card Payments: Incident – Card Payments
Started Jan 27, 2026, 03:00 PM UTC· resolved Jan 27, 2026, 03:00 PM UTC
- resolved Jan 27, 2026, 03:00 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Critical January 16, 2026 Reports of customers unable to submit claims to Trizetto 2h 56m Integrated Partners
Started Jan 16, 2026, 07:31 PM UTC· resolved Jan 16, 2026, 10:27 PM UTC
- investigating Jan 16, 2026, 07:31 PM UTC
We are receiving reports that customers are receiving an error message that we are unable to connect to TriZetto SFTP server. Early indicators are showing this may be an issue at Trizetto. We are contacting Trizetto for an update and will provide more information as it becomes available.
- resolved Jan 16, 2026, 10:27 PM UTC
We have received notification from Trizetto that this issue has been resolved.
Major January 9, 2026 Business Mobile App: Incident – Business Mobile App
Started Jan 09, 2026, 01:08 PM UTC· resolved Jan 09, 2026, 01:08 PM UTC
- resolved Jan 09, 2026, 01:08 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Major January 9, 2026 Business Web App: Incident – Business Web App
Started Jan 09, 2026, 01:08 PM UTC· resolved Jan 09, 2026, 01:08 PM UTC
- resolved Jan 09, 2026, 01:08 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Major January 7, 2026 RevPoints: Incident – RevPoints
Started Jan 07, 2026, 03:02 PM UTC· resolved Jan 07, 2026, 03:02 PM UTC
- resolved Jan 07, 2026, 03:02 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+22 more)
Minor December 30, 2025 TAB integration issues 7d 4h Integrated Partners
Started Dec 30, 2025, 07:08 PM UTC· resolved Jan 06, 2026, 11:21 PM UTC
- investigating Dec 30, 2025, 07:08 PM UTC
We have received intermittent reports of issues with the TAB integration. A handful of users have reported that appointments created or started in TAB are not syncing back to RevolutionEHR. We have contacted TAB and they are currently investigating.
- resolved Jan 06, 2026, 11:21 PM UTC
This incident has been resolved.
Minor December 15, 2025 RevEngage Unable To Send Outbound Emails 3h 41m Integrated Partners
Started Dec 15, 2025, 06:40 PM UTC· resolved Dec 15, 2025, 10:21 PM UTC
- identified Dec 15, 2025, 06:40 PM UTC
RevEngage is currently experiencing issues that may affect outbound messaging for practices utilizing the service. You can follow live updates here: 🔗 https://doctible.statuspage.io/incidents/n9ghfqpx296r RevolutionEHR remains fully operational; only RevEngage is impacted. We’re monitoring the situation closely and will provide updates as they become available.
- resolved Dec 15, 2025, 10:21 PM UTC
This incident has been resolved.
Major December 9, 2025 Business Transfers out: Incident – Business Transfers out
Started Dec 09, 2025, 03:22 AM UTC· resolved Dec 09, 2025, 03:22 AM UTC
- resolved Dec 09, 2025, 03:22 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+22 more)
Major December 5, 2025 Revolut Website: Incident – Revolut Website
Started Dec 05, 2025, 09:15 AM UTC· resolved Dec 05, 2025, 09:15 AM UTC
- resolved Dec 05, 2025, 09:15 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Minor December 4, 2025 TriZetto Connectivity Issue 4h 47m RevolutionEHR United States
Started Dec 04, 2025, 02:28 PM UTC· resolved Dec 04, 2025, 07:16 PM UTC
- investigating Dec 04, 2025, 02:28 PM UTC
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to Trizetto. TriZetto is currently investigating the issue. We will provide updates as more information becomes available.
- resolved Dec 04, 2025, 07:16 PM UTC
This incident has been resolved.
Minor November 24, 2025 TriZetto Login Issues 21h 48m Integrated Partners
Started Nov 24, 2025, 05:21 PM UTC· resolved Nov 25, 2025, 03:10 PM UTC
- investigating Nov 24, 2025, 05:21 PM UTC
We are aware of an issue affecting TriZetto login functionality, which may impact users’ ability to submit claims and statements. TriZetto is currently investigating the issue. We will provide updates as more information becomes available.
- resolved Nov 25, 2025, 03:10 PM UTC
This incident has been resolved by TriZetto. RevolutionEHR users may have experienced slowness or errors when trying to submit claims due to this incident. TriZetto advises: Please check 'Confirm File Delivery' to verify that your files have successfully transmitted and processed. If your files are not listed, please resubmit them.
Minor November 18, 2025 Third-party outage: RXNT login unavailable 5h 12m Integrated Partners
Started Nov 18, 2025, 04:48 PM UTC· resolved Nov 18, 2025, 10:01 PM UTC
- investigating Nov 18, 2025, 04:48 PM UTC
RXNT has reported the following: It has been brought to our attention that customers are experiencing a full system outage impacting the ability to log into RXNT. This issue has been flagged as a priority 1 issue, which means our engineering team will work around the clock until the issue is resolved. As a result, RevolutionEHR’s integration with RXNT may be unavailable or degraded. We’re monitoring RXNT’s progress and will post updates as we receive them.
- monitoring Nov 18, 2025, 06:08 PM UTC
RXNT has confirmed that users should now be able to log in successfully. They have reverted to their legacy login page to restore access and avoid further delays. RXNT mentioned that some users may receive an “Invalid password” error. In that even they suggest a password reset by following the steps below: On the RXNT login page, click Forgot Password and complete the reset. In RevolutionEHR, update your stored RXNT credentials: Admin → Employee/Roles → Employees → [your profile] → External System IDs. Please note: RXNT system performance may be slower than usual while services fully recover. We’re continuing to monitor and will share updates as we receive them.
- resolved Nov 18, 2025, 10:01 PM UTC
RXNT has informed us that they have resolved this issue and the integration with RevolutionEHR should be working as normal now.
Critical November 18, 2025 RevEngage is currently unavailable 2h 22m Integrated Partners
Started Nov 18, 2025, 02:23 PM UTC· resolved Nov 18, 2025, 04:45 PM UTC
- identified Nov 18, 2025, 02:23 PM UTC
An outage at CloudFlare is impacting several systems like ChatGPT and X. Doctible, which powers RevEngage, is also being impacted by the CloudFlare outage. We will continue to monitor the information being posted by CloudFlare and provide any updates as they become available
- monitoring Nov 18, 2025, 03:00 PM UTC
CloudFlare has reported that their outage has been resolved
- resolved Nov 18, 2025, 04:45 PM UTC
This incident has been resolved.
Major November 5, 2025 Card order: Incident – Card order
Started Nov 05, 2025, 01:08 PM UTC· resolved Nov 05, 2025, 01:08 PM UTC
- resolved Nov 05, 2025, 01:08 PM UTC
Type: Incident · Affected: ES, IT
Critical November 4, 2025 RevPayments — Known Issue 170d 20h Integrated Partners
Started Nov 04, 2025, 07:09 PM UTC· resolved Apr 24, 2026, 03:29 PM UTC
- identified Nov 04, 2025, 07:09 PM UTC
We’ve received reports that some customers are unable to process credit card transactions through RevPayments following a recent Google Chrome security update. This issue requires a software update from Global Payments, and we have notified their team to ensure they are aware and working toward a resolution. We’ll share updates as soon as more information becomes available from Global Payments.
- resolved Apr 24, 2026, 03:29 PM UTC
This incident has been resolved.
Critical November 4, 2025 Scanning integration currently unavailable 80d 4h Integrated Partners
Started Nov 04, 2025, 07:09 PM UTC· resolved Jan 23, 2026, 11:38 PM UTC
- identified Nov 04, 2025, 07:09 PM UTC
We are aware of an issue impacting the ability to scan directly into RevolutionEHR following a recent Google Chrome security update. Our development team is actively working to update our scanning integration software to restore full functionality as quickly as possible. In the meantime, documents can be scanned outside of RevolutionEHR using your scanner’s software and uploaded manually. We’ll post an update as soon as this issue is resolved.
- resolved Jan 23, 2026, 11:38 PM UTC
The scanning issue has been identified as the result of a security update in Google Chrome. To resolve this, please follow the steps outlined in the knowledge base article linked below: https://help.revehr.com/hc/en-us/articles/37899845159447-Plugin-Download-Prompt-When-Scanning-Fix
Major October 24, 2025 Log-in for Business: Incident – Log-in for Business
Started Oct 24, 2025, 10:44 AM UTC· resolved Oct 24, 2025, 10:44 AM UTC
- resolved Oct 24, 2025, 10:44 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Major October 24, 2025 Sign In: Incident – Sign In
Started Oct 24, 2025, 10:44 AM UTC· resolved Oct 24, 2025, 10:44 AM UTC
- resolved Oct 24, 2025, 10:44 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)