Is RevolutionEHR down?

Some users are seeing error messages while navigating RevolutionEHR. We’re investigating and will share updates as they become available.

We’ve identified two potential causes of the errors and are addressing both. We’ll turn off a recently enabled setting and perform a rolling restart of our infrastructure. Over the next 10–20 minutes, users may be prompted to sign in again as the restart reaches different parts of the system.

The rolling restart has been completed. If you’re still experiencing errors, please sign out and sign back in. We’re monitoring the system and will share updates as needed.

The navigation errors have been resolved. As part of the response, we temporarily turned off the Pending Payment feature. We’ll share an update when we know when it can be made available again.

We have received several reports of issues with TriZetto 277U files within the RevClear/TriZetto integration. Currently, TriZetto 277U files are not being picked up from TriZetto as expected. These files provide electronic claim status information, including rejection messages, that display on the E-Claims tab in RevolutionEHR. As a result, some claim status messages may not currently appear within RevolutionEHR. This issue does not affect outgoing electronic claim submissions or incoming remittance files picked up for auto-posting. Our Development team is actively investigating these reports. We will provide an update as soon as additional information becomes available.

Our Development team has identified the issue affecting TriZetto 277U claim status files and has implemented a resolution. Offices should begin seeing 277U claim status files come into RevolutionEHR today and continuing through the weekend. These updates are being received gradually, so some offices may not see their 277U claim status information immediately. No action is needed from your office at this time. Our Development team continues to monitor the process to ensure 277U claim status files are received as expected. We will keep this status in Monitoring until the process is complete and our Development team confirms the issue is fully resolved.

This incident has been resolved.

We are currently experiencing an issue with RevCheck that began at approximately 7:00 AM ET today (8/4). Most appointments scheduled for today were successfully processed before the issue began, so those eligibility verification results are still available. However, no new eligibility verification results are currently being written back into RevolutionEHR. The ABB Verify team is actively working to restore the service. We are monitoring the situation closely and will provide updates as they become available.

This incident has been resolved.