RevolutionEHR Outage History
RevolutionEHR is up right nowPingoru has recorded 70 incidents for RevolutionEHR: 58 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 75 of 720 (10%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 4 | 140 of 720 (20%) |
| July 2026 | 6 | 363 of 744 (49%) |
| August 2026 | 2 | 111 of 744 (15%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 527 (1%) |
Incidents, newest first
Minor October 9, 2026 Investigating Navigation Errors In RevolutionEHR 3h 48m RevolutionEHR United States
Started Oct 09, 2026, 05:13 PM UTC· resolved Oct 09, 2026, 09:01 PM UTC
- investigating Oct 09, 2026, 05:13 PM UTC
Some users are seeing error messages while navigating RevolutionEHR. We’re investigating and will share updates as they become available.
- identified Oct 09, 2026, 05:43 PM UTC
We’ve identified two potential causes of the errors and are addressing both. We’ll turn off a recently enabled setting and perform a rolling restart of our infrastructure. Over the next 10–20 minutes, users may be prompted to sign in again as the restart reaches different parts of the system.
- monitoring Oct 09, 2026, 06:16 PM UTC
The rolling restart has been completed. If you’re still experiencing errors, please sign out and sign back in. We’re monitoring the system and will share updates as needed.
- resolved Oct 09, 2026, 09:01 PM UTC
The navigation errors have been resolved. As part of the response, we temporarily turned off the Pending Payment feature. We’ll share an update when we know when it can be made available again.
Minor August 13, 2026 RevClear/TriZetto 277U Claim Status File Issue 3d 18h Integrated Partners
Started Aug 13, 2026, 09:22 PM UTC· resolved Aug 17, 2026, 04:20 PM UTC
- investigating Aug 13, 2026, 09:22 PM UTC
We have received several reports of issues with TriZetto 277U files within the RevClear/TriZetto integration. Currently, TriZetto 277U files are not being picked up from TriZetto as expected. These files provide electronic claim status information, including rejection messages, that display on the E-Claims tab in RevolutionEHR. As a result, some claim status messages may not currently appear within RevolutionEHR. This issue does not affect outgoing electronic claim submissions or incoming remittance files picked up for auto-posting. Our Development team is actively investigating these reports. We will provide an update as soon as additional information becomes available.
- monitoring Aug 14, 2026, 09:50 PM UTC
Our Development team has identified the issue affecting TriZetto 277U claim status files and has implemented a resolution. Offices should begin seeing 277U claim status files come into RevolutionEHR today and continuing through the weekend. These updates are being received gradually, so some offices may not see their 277U claim status information immediately. No action is needed from your office at this time. Our Development team continues to monitor the process to ensure 277U claim status files are received as expected. We will keep this status in Monitoring until the process is complete and our Development team confirms the issue is fully resolved.
- resolved Aug 17, 2026, 04:20 PM UTC
This incident has been resolved.
Major August 4, 2026 RevCheck Status Update 20h 27m Integrated Partners
Started Aug 04, 2026, 05:25 PM UTC· resolved Aug 05, 2026, 01:52 PM UTC
- investigating Aug 04, 2026, 05:25 PM UTC
We are currently experiencing an issue with RevCheck that began at approximately 7:00 AM ET today (8/4). Most appointments scheduled for today were successfully processed before the issue began, so those eligibility verification results are still available. However, no new eligibility verification results are currently being written back into RevolutionEHR. The ABB Verify team is actively working to restore the service. We are monitoring the situation closely and will provide updates as they become available.
- resolved Aug 05, 2026, 01:52 PM UTC
This incident has been resolved.
Minor July 31, 2026 RevImaging Image Display Issues 1h 19m RevolutionEHR United States, RevolutionEHR Canada
Started Jul 31, 2026, 03:43 PM UTC· resolved Jul 31, 2026, 05:02 PM UTC
- investigating Jul 31, 2026, 03:43 PM UTC
We are currently investigating an issue that is blocking RevImaging from displaying the thumbnails for files uploaded after 2021. In some instances clicking on the thumbnail will display the image above but not for all. We will continue to provide updates as they become available
- identified Jul 31, 2026, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 31, 2026, 05:02 PM UTC
This issue has been resolved. If you were impacted you will need to log out/in to see the update
Minor July 28, 2026 TriZetto - Send & Receive file errors 22h Integrated Partners
Started Jul 28, 2026, 08:33 PM UTC· resolved Jul 29, 2026, 06:34 PM UTC
- investigating Jul 28, 2026, 08:33 PM UTC
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.
- investigating Jul 28, 2026, 08:34 PM UTC
We are continuing to investigate this issue.
- resolved Jul 29, 2026, 06:34 PM UTC
This incident has been resolved.
Minor July 23, 2026 TriZetto login functionality 3h 15m RevolutionEHR United States
Started Jul 23, 2026, 06:31 PM UTC· resolved Jul 23, 2026, 09:46 PM UTC
- investigating Jul 23, 2026, 06:31 PM UTC
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.
- resolved Jul 23, 2026, 09:46 PM UTC
This incident has been resolved.
Minor July 10, 2026 ABB SmartFlow Order Status Updates 26d 19h RevolutionEHR United States
Started Jul 10, 2026, 08:22 PM UTC· resolved Aug 06, 2026, 04:06 PM UTC
- investigating Jul 10, 2026, 08:22 PM UTC
We are aware of an issue affecting some ABB SmartFlow contact lens orders where the vendor status is not updating as expected. This issue is specific to ABB orders. Our development team is actively working with ABB to identify the cause and restore normal functionality.
- resolved Aug 06, 2026, 04:06 PM UTC
This incident has been resolved.
Minor July 8, 2026 Clinic Aid 403 Error During Claim Submission 3h 12m RevolutionEHR Canada
Started Jul 08, 2026, 02:37 PM UTC· resolved Jul 08, 2026, 05:49 PM UTC
- monitoring Jul 08, 2026, 02:37 PM UTC
We are aware of an issue affecting some offices when submitting claims to ClinicAid. Impacted users may receive a 403 error during claim submission. ClinicAid has advised that recent security updates on their end are causing this error for some users. Their development team is actively investigating the issue and working toward a resolution. We will continue to monitor the situation and share additional updates as they become available from ClinicAid.
- resolved Jul 08, 2026, 05:49 PM UTC
This incident has been resolved.
Minor July 1, 2026 Error on VisionWeb orders 19m RevolutionEHR United States
Started Jul 01, 2026, 01:35 PM UTC· resolved Jul 01, 2026, 01:54 PM UTC
- investigating Jul 01, 2026, 01:35 PM UTC
We are aware of an issue occurring when accessing or creating a new Order when the processor is set to VisionWeb. Our engineers are actively investigating. We will post additional information as it becomes available. The error will prevent additional work in the software without out logging out/in. Currently we advise that you do not open or create any VisionWeb orders to prevent disruption to your RevolutionEHR access
- resolved Jul 01, 2026, 01:54 PM UTC
This was related to an issue on the VisionWeb side. VisionWeb was able to quickly identify and resolve the problem.
Minor June 29, 2026 RevIntake Sync Issues 21h 55m Integrated Partners
Started Jun 29, 2026, 03:47 PM UTC· resolved Jun 30, 2026, 01:42 PM UTC
- investigating Jun 29, 2026, 03:47 PM UTC
We are aware of an issue impacting some RevIntake users. Affected offices may see patients not appearing in the RevIntake Dashboard and/or patients not receiving RevIntake messages as expected. We are aware of the issue actively working on a resolution. We will continue to monitor progress and provide an update as soon as additional information is available or the issue has been resolved.
- resolved Jun 30, 2026, 01:42 PM UTC
This incident has been resolved.
Minor June 12, 2026 Enter key will trigger a log out in patient quick search 2d 23h RevolutionEHR United States, RevolutionEHR Canada
Started Jun 12, 2026, 02:40 PM UTC· resolved Jun 15, 2026, 01:42 PM UTC
- investigating Jun 12, 2026, 02:40 PM UTC
If using the patient quick search in the dark blue header bar, hitting the enter key instead of manually clicking on the patient name will trigger a log out. While we resolve this issue, please use the mouse to click on the appropriate patient name instead of hitting the enter key when using the patient quick search in the dark blue header in the upper right
- identified Jun 12, 2026, 04:52 PM UTC
Our Engineering team has identified the root cause of this issue and has prepared a fix that will be deployed during a scheduled maintenance window tonight. Because the update requires system downtime, we have chosen to perform the deployment after hours to minimize disruption to users and ensure the least amount of interruption to normal operations. We appreciate your patience.
- identified Jun 15, 2026, 01:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 15, 2026, 01:42 PM UTC
This incident has been resolved.
Minor June 12, 2026 Functionality Issues within the encounter 2d 23h RevolutionEHR United States, RevolutionEHR Canada
Started Jun 12, 2026, 02:08 PM UTC· resolved Jun 15, 2026, 01:42 PM UTC
- investigating Jun 12, 2026, 02:08 PM UTC
Our Engineering team is currently investigating an issue affecting the Pull Forward functionality within encounters. We are actively working to identify the root cause and will provide updates as more information becomes available.
- investigating Jun 12, 2026, 02:38 PM UTC
Additional issues have been identified and all appear to be related to an update released last night. In addition to the issue with the View Test History/Pull Forward feature there is also a problem related to adding new finding in a test field. If that field already contains findings and additional findings are being added the original finding are being removed.
- identified Jun 12, 2026, 04:51 PM UTC
Our Engineering team has identified the root cause of this issue and has prepared a fix that will be deployed during a scheduled maintenance window tonight. Because the update requires system downtime, we have chosen to perform the deployment after hours to minimize disruption to users and ensure the least amount of interruption to normal operations. We appreciate your patience.
- resolved Jun 15, 2026, 01:42 PM UTC
This incident has been resolved.
Minor May 4, 2026 TriZetto Intermittent SFTP Login Issues 1h 9m Integrated Partners
Started May 04, 2026, 05:01 PM UTC· resolved May 04, 2026, 06:10 PM UTC
- investigating May 04, 2026, 05:01 PM UTC
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.
- resolved May 04, 2026, 06:10 PM UTC
This incident has been resolved.
Minor May 1, 2026 TriZetto SFTP Login Issues 2h 17m Integrated Partners
Started May 01, 2026, 03:13 PM UTC· resolved May 01, 2026, 05:30 PM UTC
- investigating May 01, 2026, 03:13 PM UTC
We are aware of an issue affecting TriZetto SFTP login functionality, which may impact users’ ability to submit claims and statements from RevolutionEHR to TriZetto. TriZetto is currently investigating the issue. We will provide additional updates as they become available.
- resolved May 01, 2026, 05:30 PM UTC
This incident has been resolved.
Major April 24, 2026 Topping up via bank card: Incident – Topping up via bank card
Started Apr 24, 2026, 08:44 AM UTC· resolved Apr 24, 2026, 08:44 AM UTC
- resolved Apr 24, 2026, 08:44 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+30 more)
Major April 22, 2026 Transfers: Incident – Transfers
Started Apr 22, 2026, 05:59 AM UTC· resolved Apr 22, 2026, 05:59 AM UTC
- resolved Apr 22, 2026, 05:59 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+68 more)
Major April 22, 2026 Live support chat: Incident – Live support chat
Started Apr 22, 2026, 05:59 AM UTC· resolved Apr 22, 2026, 05:59 AM UTC
- resolved Apr 22, 2026, 05:59 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+68 more)
Major April 22, 2026 Internal transfers: Incident – Internal transfers
Started Apr 22, 2026, 05:40 AM UTC· resolved Apr 22, 2026, 05:40 AM UTC
- resolved Apr 22, 2026, 05:40 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+68 more)
Minor April 8, 2026 RXNT Reporting Login and Performance Issues 2h Integrated Partners
Started Apr 08, 2026, 03:33 PM UTC· resolved Apr 08, 2026, 05:34 PM UTC
- investigating Apr 08, 2026, 03:33 PM UTC
RXNT has informed us that some users are experiencing disruptions impacting their eRx services. Specifically, users may encounter significant slowness when attempting to access these systems, with applications either failing to load or taking several minutes to open. RXNT is currently investigating the issue and working toward a resolution.
- resolved Apr 08, 2026, 05:34 PM UTC
This incident has been resolved.
Major April 8, 2026 Stock trading: Incident – Stock trading
Started Apr 08, 2026, 07:39 AM UTC· resolved Apr 08, 2026, 07:39 AM UTC
- resolved Apr 08, 2026, 07:39 AM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Major March 15, 2026 Sign Up: Incident – Sign Up
Started Mar 15, 2026, 03:14 PM UTC· resolved Mar 15, 2026, 03:14 PM UTC
- resolved Mar 15, 2026, 03:14 PM UTC
Type: Incident · Affected: AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR (+27 more)
Major March 11, 2026 Identity Verification: Incident – Identity Verification
Started Mar 11, 2026, 10:00 PM UTC· resolved Mar 11, 2026, 10:00 PM UTC
- resolved Mar 11, 2026, 10:00 PM UTC
Type: Incident · Affected: FR, IT, PT
Notice March 11, 2026 Issue When Creating Orders Using Newly Imported Contact Lenses 8d 20h RevolutionEHR United States
Started Mar 11, 2026, 09:57 PM UTC· resolved Mar 20, 2026, 06:35 PM UTC
- investigating Mar 11, 2026, 09:57 PM UTC
We have identified an issue affecting contact lenses that were added to the product catalog in the 3/6/2026 release. These specific lenses cannot currently be used to create orders in RevolutionEHR, either manually or via SmartFlow. Workaround If your office previously added these lenses to your product catalog manually, please continue using those when creating your orders. If you added a SmartFlow ID to the lens in the product catalog, it will need to be removed before an order can be created. If you have not already created the lens manually, a new lens will need to be created before an order can be placed. All other contact lenses are functioning normally and can still be used to create manual or SmartFlow orders, as they are not impacted by this issue. Our team is actively working on a solution. Until a resolution is implemented, please continue placing orders for the affected lenses directly through your vendor using the manually created lens.
- resolved Mar 20, 2026, 06:35 PM UTC
This incident has been resolved.
Notice March 7, 2026 Unable to open Invoices in Canada 2h 53m RevolutionEHR Canada
Started Mar 07, 2026, 02:52 PM UTC· resolved Mar 07, 2026, 05:45 PM UTC
- investigating Mar 07, 2026, 02:52 PM UTC
We are investigating an issue in Canada that is creating an error message when trying to open an invoice
- investigating Mar 07, 2026, 03:23 PM UTC
The Canada environment is currently unavailable as the resolution to fix the invoice issue is being patched out. The system will be back up very shortly
- monitoring Mar 07, 2026, 03:27 PM UTC
The system has been resolved and invoices are now available, we will continue to monitor the system
- resolved Mar 07, 2026, 05:45 PM UTC
This incident has been resolved.
Critical March 4, 2026 RXNT is currently down 1h Integrated Partners
Started Mar 04, 2026, 08:34 PM UTC· resolved Mar 04, 2026, 09:34 PM UTC
- identified Mar 04, 2026, 08:34 PM UTC
We’ve been notified by RXNT of a system-wide outage affecting RXNT logins. RXNT reports that users may be unable to sign in and access RXNT services. RXNT has classified this as a Priority 1 incident, and their engineering team is working around the clock to resolve it.
- resolved Mar 04, 2026, 09:34 PM UTC
This incident has been resolved.