Retool incident

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Minor Resolved View vendor source →

Retool experienced a minor incident on March 25, 2026 affecting Resource Queries, lasting 6h 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 01:54 PM UTC
Resolved
Mar 25, 2026, 08:36 PM UTC
Duration
6h 41m
Detected by Pingoru
Mar 25, 2026, 01:54 PM UTC

Affected components

Resource Queries

Update timeline

  1. investigating Mar 25, 2026, 01:54 PM UTC

    We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.

  2. identified Mar 25, 2026, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 25, 2026, 08:36 PM UTC

    This incident has been resolved.