Retool incident

[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Major Resolved View vendor source →

Retool experienced a major incident on April 16, 2026 affecting Resource Queries and RetoolDB, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 03:49 PM UTC
Resolved
Apr 16, 2026, 06:17 PM UTC
Duration
2h 27m
Detected by Pingoru
Apr 16, 2026, 03:49 PM UTC

Affected components

Resource QueriesRetoolDB

Update timeline

  1. investigating Apr 16, 2026, 03:49 PM UTC

    We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

  2. identified Apr 16, 2026, 05:01 PM UTC

    We have identified the potential root cause of this issue and are implementing a fix

  3. monitoring Apr 16, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2026, 06:17 PM UTC

    Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.