Retool incident

Intermittent access issues affecting Retool Cloud

Major Resolved View vendor source →

Retool experienced a major incident on November 18, 2025 affecting Infrastructure, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:45 PM UTC
Resolved
Nov 18, 2025, 03:05 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 18, 2025, 01:45 PM UTC

Affected components

Infrastructure

Update timeline

  1. monitoring Nov 18, 2025, 01:45 PM UTC

    We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

  2. monitoring Nov 18, 2025, 02:52 PM UTC

    Our external partner has pushed out a fix and we are continuing to monitor Retool services.

  3. resolved Nov 18, 2025, 03:05 PM UTC

    We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.