Retool incident

New Retool Organizations cannot provision RetoolDB

Minor Resolved View vendor source →

Retool experienced a minor incident on February 3, 2026 affecting RetoolDB, lasting 9h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2026, 01:30 PM UTC
Resolved
Feb 03, 2026, 11:07 PM UTC
Duration
9h 37m
Detected by Pingoru
Feb 03, 2026, 01:30 PM UTC

Affected components

RetoolDB

Update timeline

  1. identified Feb 03, 2026, 10:03 PM UTC

    We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.

  2. identified Feb 03, 2026, 10:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 03, 2026, 11:07 PM UTC

    This incident has been resolved.