Retool incident

Intermittent increases in backend failures and latency

Minor Resolved View vendor source →

Retool experienced a minor incident on October 17, 2025 affecting Web Application and APIs, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 11:19 PM UTC
Resolved
Oct 20, 2025, 07:13 PM UTC
Duration
2d 19h
Detected by Pingoru
Oct 17, 2025, 11:19 PM UTC

Affected components

Web Application and APIs

Update timeline

  1. investigating Oct 17, 2025, 07:32 PM UTC

    We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.

  2. investigating Oct 17, 2025, 11:19 PM UTC

    we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions

  3. investigating Oct 17, 2025, 11:20 PM UTC

    we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions (typo below)

  4. resolved Oct 20, 2025, 07:13 PM UTC

    No additional instability was witnessed over the weekend, this incident is being marked resolved.