Retool incident

[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Retool experienced a minor incident on April 21, 2026 affecting Resource Queries, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started: Apr 21, 2026, 05:16 PM UTC
Resolved: Apr 27, 2026, 02:49 PM UTC
Duration: 5d 21h
Detected by Pingoru: Apr 21, 2026, 05:16 PM UTC

Affected components

Resource Queries

Update timeline

investigating Apr 21, 2026, 05:16 PM UTC

We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
investigating Apr 21, 2026, 11:39 PM UTC

We are still investigating this issue.
identified Apr 22, 2026, 05:31 PM UTC

We've identified the issue and a fix is being prepared
monitoring Apr 22, 2026, 10:01 PM UTC

We've deployed a fix and are monitoring the results.
investigating Apr 23, 2026, 05:00 PM UTC

We are still investigating this issue.
monitoring Apr 24, 2026, 02:36 AM UTC

We've deployed another attempted fix and are monitoring the results.
monitoring Apr 25, 2026, 12:09 AM UTC

We are continuing to monitor for any further issues.
resolved Apr 27, 2026, 02:49 PM UTC

This incident has been resolved.