Orb Billing recovered
Timeline · 1 update
- investigating Jun 18, 2026, 01:00 AM UTC
Orb Billing went down
Relevance AI Outage History
Relevance AI major outage View live status →Relevance AI had 29 outages in the last 2 years totaling 27h 13m of downtime — averaging 1.2 incidents per month.
There were 29 Relevance AI outages since February 13, 2026 totaling 27h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Modal recovered
Timeline · 1 update
- investigating Jun 16, 2026, 06:50 PM UTC
Modal went down
Anthropic went down
Timeline · 1 update
- investigating Jun 13, 2026, 12:51 AM UTC
Anthropic went down
Anthropic recovered
Timeline · 1 update
- investigating Jun 11, 2026, 04:56 PM UTC
Anthropic went down
EU API recovered
Timeline · 1 update
- resolved Jun 11, 2026, 11:52 AM UTC
EU API recovered
WorkOS recovered
Timeline · 1 update
- investigating Jun 04, 2026, 11:24 PM UTC
WorkOS went down
Triggers are stalled in AU ...
Affected: API Gateways (AU API)API Gateways (EU API)API Gateways (US API)
Timeline · 2 updates
- investigating May 21, 2026, 07:12 AM UTC
All triggers appear to be stalled in the AU region. This appears as tasks marked as queued and not running.
- resolved May 21, 2026, 07:43 AM UTC
Triggers are all operating correctly again. Sorry for the inconvenience.
AU API recovered
Timeline · 1 update
- investigating May 14, 2026, 05:18 PM UTC
AU API went down
[Region US] Modal Python St...
Affected: Third party providers (Modal)
Timeline · 2 updates
- investigating May 08, 2026, 01:29 AM UTC
An ongoing AWS outage in the US region is currently causing disruptions to Modal Python tool steps on our platform, as Modal’s infrastructure is hosted on affected AWS services.
- resolved May 08, 2026, 05:11 AM UTC
The issue affecting Modal Python tool steps has been resolved, and services are now operating normally.
[AU Region] Builder and Cha...
Affected: Application (Agent Builder)Application (Chat)
Timeline · 2 updates
- investigating May 07, 2026, 02:05 AM UTC
The builder and chat app were experiencing elevated latency and degraded performance. A fix has been deployed, and the platform is now operating at normal performance levels.
- resolved May 07, 2026, 03:00 AM UTC
Services restored back to normal
Pipedream recovered
Timeline · 1 update
- investigating May 01, 2026, 03:53 AM UTC
Pipedream went down
Serper recovered
Timeline · 1 update
- resolved Apr 24, 2026, 02:32 PM UTC
Serper recovered
New Tool Triggers are not running for agents or workforces
Pull-based triggers in our ...
Affected: API Gateways (EU API)
Timeline · 2 updates
- investigating Apr 23, 2026, 04:29 AM UTC
All pull-based triggers in our EU region have stopped processing. We have identified the cause, and are preparing a fix.
- resolved Apr 23, 2026, 06:20 AM UTC
A fix has been rolled out to production and pull-based triggers in our EU region have resumed processing.
US API recovered
Timeline · 1 update
- resolved Apr 17, 2026, 06:56 PM UTC
US API recovered
Agent tasks are not being p...
Affected: Application (Agent Builder)
Timeline · 2 updates
- investigating Apr 15, 2026, 10:01 AM UTC
We are experiencing some agent tasks not being processed at expected rate. We are investigating the cause.
- resolved Apr 15, 2026, 01:49 PM UTC
We have identified a regression and rolled back. We have taken some actions to recover the state of some blocked queues.
Some Workforces and Agents ...
Affected: Application (Agent Builder)
Timeline · 2 updates
- investigating Apr 13, 2026, 06:18 PM UTC
We had reports where some workforces and agents that use tool based triggers can't be published or cloned. We are investigating the cause and working on a fix.
- resolved Apr 14, 2026, 01:35 AM UTC
We have released a comprehensive fix to the issue. Workforces and agents with tool based triggers can now be published and cloned again.
Relevance Chat is degraded ...
Affected: Application (Chat)
Timeline · 1 update
- investigating Apr 13, 2026, 02:07 AM UTC
We have had reports of degraded chat experience for Microsoft Edge users within Relevance Chat. We are currently investigating the cause and working on a fix.
Chat and Builder are experi...
Affected: Application (Agent Builder)Application (Chat)API Gateways (AU API)API Gateways (EU API)API Gateways (US API)
Timeline · 2 updates
- investigating Apr 08, 2026, 06:06 AM UTC
Starting around 4pm the chat and builder app are experiencing extreme slowness across all regions. The team is reverting a recent release to fix the issue. We expect the service to be back to normal in 30 minutes.
- resolved Apr 08, 2026, 06:26 AM UTC
This incident has been resolved
Degraded performance for so...
Affected: Application (Chat)
Timeline · 2 updates
- investigating Apr 02, 2026, 02:33 AM UTC
Some users may experience slower than expected response times when using chat features. We have identified the issue and are currently testing a fix. We will provide an update once the fix has been deployed.
- resolved Apr 02, 2026, 06:05 AM UTC
We have completed our investigation into reports of slower than expected chat response times for some users. Our analysis confirmed that all backend services are operating within expected parameters. We identified an intermittent delay in how chat completion notifications are delivered to the client, which could cause responses to appear slower than they are. We have implemented improvements and will continue monitoring. If you continue to experience issues, please reach out to our support team.
Unable to add custom filter...
Affected: Application (Agent Builder)
Timeline · 2 updates
- investigating Mar 27, 2026, 12:39 AM UTC
Our tool builder has removed the option for applying custom filters to knowledge tool steps. We have found the root cause and the team are implementing a fix. Workaround: You can still apply customer filters by switching to manual edit mode for the filter value.
- resolved Mar 27, 2026, 03:48 AM UTC
We have deployed the fix to production and have verified custom filtering for knowledge tool steps has been restored. Apologies for the inconvenience.
Degraded performance on Cha...
Affected: Application (Chat)
Timeline · 2 updates
- investigating Mar 24, 2026, 12:09 AM UTC
We are aware of a degraded performance of our Chat app in the US and AU regions. The team are investigating the issues.
- resolved Mar 24, 2026, 01:29 AM UTC
Chat performance has been fully restored.
Relevance Claude Code Plugi...
Affected: Application (Agent Builder)
Timeline · 1 update
- resolved Mar 19, 2026, 10:14 AM UTC
This incident is resolved.
Builder app experience brok...
Affected: Application (Agent Builder)
Timeline · 2 updates
- investigating Mar 19, 2026, 06:06 AM UTC
We are experiencing some issues with our builder app not displaying correctly. We have found the problem and are working on a fix. Hard refreshing the page can resolve the issue.
- resolved Mar 19, 2026, 06:27 AM UTC
We have applied a fix. If you were affected please refresh your browser tab to resume the builder experience. Apologies and happy building!
[US Region] Chat UI may app...
Affected: Application (Agent Builder)
Timeline · 1 update
- resolved Mar 18, 2026, 01:16 AM UTC
When running chats on "chat.relevanceai.com", the UI may have appeared frozen in US region. This issue has now been resolved. Impacted period was between 2026-03-17 18:00 AEDT - 2026-03-18 12:00 AEDT.