Relevance AI incident

[AU Region] Builder and Chat app were experiencing extreme slowness

Resolved after 55 minutes, affecting section-246798 (Agent Builder) and section-246798 (Chat) and 1 more, on May 7, 2026.

investigating May 07, 2026, 02:05 AM UTC

The builder and chat app were experiencing elevated latency and degraded performance. A fix has been deployed, and the platform is now operating at normal performance levels.

Started
May 07, 2026, 02:05 AM UTC
Resolved
May 07, 2026, 03:00 AM UTC
Duration
55m
Detected by Pingoru
May 07, 2026, 02:05 AM UTC

Affected components

section-246798 (Agent Builder)section-246798 (Chat)section-246798 (Chat)section-246798 (Agent Builder)

Update timeline

  1. investigating May 07, 2026, 02:05 AM UTC

    The builder and chat app were experiencing elevated latency and degraded performance. A fix has been deployed, and the platform is now operating at normal performance levels.

  2. resolved May 07, 2026, 03:00 AM UTC

    Services restored back to normal

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