Relevance AI experienced a major incident on May 8, 2026 affecting Third party providers (Modal), lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Third party providers (Modal)
Update timeline
- investigating May 08, 2026, 01:29 AM UTC
An ongoing AWS outage in the US region is currently causing disruptions to Modal Python tool steps on our platform, as Modal’s infrastructure is hosted on affected AWS services.
- resolved May 08, 2026, 05:11 AM UTC
The issue affecting Modal Python tool steps has been resolved, and services are now operating normally.