Relevance AI incident

Users aren't receiving email verification and password reset emails

Resolved after 30 minutes, affecting section-256857 (WorkOS), on July 22, 2026.

resolved Jul 22, 2026, 02:54 AM UTC

Our authentication provider has resolved the underlying issue. Email verification and password reset emails are now being delivered as expected.

Started
Jul 22, 2026, 02:24 AM UTC
Resolved
Jul 22, 2026, 02:54 AM UTC
Duration
30m
Detected by Pingoru
Jul 22, 2026, 02:24 AM UTC

Affected components

section-256857 (WorkOS)

Update timeline

  1. investigating Jul 22, 2026, 02:24 AM UTC

    Our authentication provider is experiencing degraded email delivery https://status.workos.com/incidents/nwld67mqqrct Login is unaffected

  2. resolved Jul 22, 2026, 02:54 AM UTC

    Our authentication provider has resolved the underlying issue. Email verification and password reset emails are now being delivered as expected.

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