Relevance AI incident

Agent tasks are not being processed for some customers.

Resolved after 3 hours 48 minutes, affecting section-246798 (Agent Builder) and section-246798 (Agent Builder), on April 15, 2026.

resolved Apr 15, 2026, 01:49 PM UTC

We have identified a regression and rolled back. We have taken some actions to recover the state of some blocked queues.

Started
Apr 15, 2026, 10:01 AM UTC
Resolved
Apr 15, 2026, 01:49 PM UTC
Duration
3h 48m
Detected by Pingoru
Apr 15, 2026, 10:01 AM UTC

Affected components

section-246798 (Agent Builder)section-246798 (Agent Builder)

Update timeline

  1. investigating Apr 15, 2026, 10:01 AM UTC

    We are experiencing some agent tasks not being processed at expected rate. We are investigating the cause.

  2. resolved Apr 15, 2026, 01:49 PM UTC

    We have identified a regression and rolled back. We have taken some actions to recover the state of some blocked queues.

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