Relevance AI Outage History
Relevance AI is up right nowPingoru has recorded 253 incidents for Relevance AI: 253 in the last 12 months and 34 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 52 | 17 of 720 (2%) |
| May 2026 | 66 | 5 of 744 (1%) |
| June 2026 | 38 | 2 of 720 (0%) |
| July 2026 | 65 | 2 of 744 (0%) |
| August 2026 | 19 | 1 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Minor April 2, 2026 Degraded performance for some chat interactions 3h 32m section-246798 (Chat), section-246798 (Chat)
Started Apr 02, 2026, 02:33 AM UTC· resolved Apr 02, 2026, 06:05 AM UTC
- investigating Apr 02, 2026, 02:33 AM UTC
Some users may experience slower than expected response times when using chat features. We have identified the issue and are currently testing a fix. We will provide an update once the fix has been deployed.
- resolved Apr 02, 2026, 06:05 AM UTC
We have completed our investigation into reports of slower than expected chat response times for some users. Our analysis confirmed that all backend services are operating within expected parameters. We identified an intermittent delay in how chat completion notifications are delivered to the client, which could cause responses to appear slower than they are. We have implemented improvements and will continue monitoring. If you continue to experience issues, please reach out to our support team.
Minor March 27, 2026 Unable to add custom filtering for knowledge tools 3h 9m section-246798 (Agent Builder), section-246798 (Agent Builder)
Started Mar 27, 2026, 12:39 AM UTC· resolved Mar 27, 2026, 03:48 AM UTC
- investigating Mar 27, 2026, 12:39 AM UTC
Our tool builder has removed the option for applying custom filters to knowledge tool steps. We have found the root cause and the team are implementing a fix. Workaround: You can still apply customer filters by switching to manual edit mode for the filter value.
- resolved Mar 27, 2026, 03:48 AM UTC
We have deployed the fix to production and have verified custom filtering for knowledge tool steps has been restored. Apologies for the inconvenience.
Minor March 24, 2026 Degraded performance on Chat in US and AU regions 1h 20m section-246798 (Chat), section-246798 (Chat)
Started Mar 24, 2026, 12:09 AM UTC· resolved Mar 24, 2026, 01:29 AM UTC
- investigating Mar 24, 2026, 12:09 AM UTC
We are aware of a degraded performance of our Chat app in the US and AU regions. The team are investigating the issues.
- resolved Mar 24, 2026, 01:29 AM UTC
Chat performance has been fully restored.
Minor March 19, 2026 Relevance Claude Code Plugin - Incorrect Tag Behaviour – section-246798 (Agent Builder), section-246798 (Agent Builder)
Started Mar 19, 2026, 10:14 AM UTC· resolved Mar 19, 2026, 10:14 AM UTC
- resolved Mar 19, 2026, 10:14 AM UTC
This incident is resolved.
Minor March 19, 2026 Builder app experience broken pages 21m section-246798 (Agent Builder), section-246798 (Agent Builder)
Started Mar 19, 2026, 06:06 AM UTC· resolved Mar 19, 2026, 06:27 AM UTC
- investigating Mar 19, 2026, 06:06 AM UTC
We are experiencing some issues with our builder app not displaying correctly. We have found the problem and are working on a fix. Hard refreshing the page can resolve the issue.
- resolved Mar 19, 2026, 06:27 AM UTC
We have applied a fix. If you were affected please refresh your browser tab to resume the builder experience. Apologies and happy building!
Minor March 18, 2026 [US Region] Chat UI may appear frozen – section-246798 (Agent Builder), section-246798 (Agent Builder)
Started Mar 18, 2026, 01:16 AM UTC· resolved Mar 18, 2026, 01:16 AM UTC
- resolved Mar 18, 2026, 01:16 AM UTC
When running chats on "chat.relevanceai.com", the UI may have appeared frozen in US region. This issue has now been resolved. Impacted period was between 2026-03-17 18:00 AEDT - 2026-03-18 12:00 AEDT.
Major March 18, 2026 Chrome Browsers cannot load "app.relevanceai.com" – section-246798 (Agent Builder), section-246798 (Agent Builder)
Started Mar 18, 2026, 12:05 AM UTC· resolved Mar 18, 2026, 12:05 AM UTC
- resolved Mar 18, 2026, 12:05 AM UTC
The website was not loading for Chrome browsers (and Chromium browsers like Arc) between 10:40-11:00am AEDT. The issue has been resolved.
Minor March 5, 2026 A small number of projects are unable to list agents 3d 7h section-255947 (AU API), section-255947 (EU API), section-255947 (US API)
Started Mar 05, 2026, 08:48 PM UTC· resolved Mar 09, 2026, 04:28 AM UTC
- investigating Mar 05, 2026, 08:48 PM UTC
A small number of projects in the US region are unable to list agents. However, agents are still active and running. We are investigating the issue.
- resolved Mar 09, 2026, 04:28 AM UTC
Issues has been fixed with a patch deployment.
Major March 4, 2026 Users cannot add Pipedream steps to tools or agents 1d 22h section-255947 (AU API), section-255947 (EU API), section-255947 (US API)
Started Mar 04, 2026, 05:53 AM UTC· resolved Mar 06, 2026, 04:26 AM UTC
- investigating Mar 04, 2026, 05:53 AM UTC
Users cannot add any Pipedream steps to tools in any region. We're investigating the issue, and other integrations are not affected.
- resolved Mar 06, 2026, 04:26 AM UTC
Users cannot add any Pipedream steps to tools in any region. We're investigating the issue, and other integrations are not affected. Update: We have identified the cause and are deploying a fix. Update: The incident has been resolved, all systems operational
Minor February 13, 2026 GPT models are currently not responsive 1h 16m section-256851 (OpenAI)
Started Feb 13, 2026, 02:21 PM UTC· resolved Feb 13, 2026, 03:37 PM UTC
- investigating Feb 13, 2026, 02:21 PM UTC
Requests made to GPT models on OpenAI are not responding. This does not impact Azure OpenAI.
- resolved Feb 13, 2026, 03:37 PM UTC
GPT models are now confirmed to be responsive in all regions.
Minor January 5, 2026 New chats are degraded in EU region – section-246798 (Agent Builder), section-246798 (Agent Builder)
Started Jan 05, 2026, 11:02 PM UTC· resolved Jan 05, 2026, 11:02 PM UTC
- resolved Jan 05, 2026, 11:02 PM UTC
We've identified an a database performance issue affecting creation of chats and deployed a fix. The platform has recovered.
Major December 3, 2025 US region outage due to dat... 1h 25m section-255947 (US API)
Started Dec 03, 2025, 01:53 AM UTC· resolved Dec 03, 2025, 03:18 AM UTC
- investigating Dec 03, 2025, 01:53 AM UTC
Our US region database suffered an outage at 1:53AM UTC on Wednesday 3rd December. At this time, it appears that our database provider was affected by a hardware outage that took our service offline during this period. We are following up with the provider and will post more updates as they become available.
Major November 18, 2025 Degraded access to Relevanc... 1d 7h section-246798 (Agent Builder), section-255947 (AU API), section-255947 (EU API), section-255947 (US API)
Started Nov 18, 2025, 12:12 PM UTC· resolved Nov 19, 2025, 07:30 PM UTC
- investigating Nov 18, 2025, 12:12 PM UTC
Our DNS provider Cloudflare is having a major worldwide outage which is causing degraded access to Relevance AI and many other internet services. Whilst our core services are all functioning as normal, Cloudflare's outage means that users may not be able to access the platform due to degraded DNS and traffic routing. See https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 for more details.