RaiseDonors Outage History
RaiseDonors is up right nowPingoru has recorded 17 incidents for RaiseDonors: 17 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 6 of 744 (1%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 1 | 33 of 744 (4%) |
| August 2026 | 0 | 94 of 744 (13%) |
| September 2026 | 2 | 30 of 720 (4%) |
| October 2026 | 3 | 11 of 510 (2%) |
Incidents, newest first
Minor October 15, 2026 Virtuous Raise Integration Issues 10h 25m Admin Dashboard
Started Oct 15, 2026, 08:00 PM UTC· resolved Oct 16, 2026, 06:25 AM UTC
- investigating Oct 15, 2026, 08:00 PM UTC
We are investigating an issue that is affecting data syncing between Raise and CRM. We are actively working to restore normal service and we will provide another update by 2:00pm PT, or sooner if we have significant new information.
- investigating Oct 15, 2026, 09:25 PM UTC
We are continuing to work on restoring normal service. We will provide another update by 3:15pm PT, or sooner if we have significant new information.
- investigating Oct 15, 2026, 10:21 PM UTC
We are continuing to work on restoring normal service. We will provide another update by 5:00pm PT, or sooner if we have significant new information.
- investigating Oct 16, 2026, 12:02 AM UTC
Syncing between Raise and CRM has been partially restored. Some CRM-connected features in Raise remain unavailable while we work to restore full service. We will provide another update by 6:00am PT October 16th, or sooner if we have significant new information.
- resolved Oct 16, 2026, 06:25 AM UTC
The issue affecting syncing between Raise and CRM has been resolved.
Major October 15, 2026 Service Admin Dashboard seems to be down 3m Admin Dashboard
Started Oct 15, 2026, 12:41 PM UTC· resolved Oct 15, 2026, 12:45 PM UTC
- investigating Oct 15, 2026, 12:41 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Oct 15, 2026, 12:45 PM UTC
Service is back up.
Major October 15, 2026 Service Donation Page seems to be down 4m Donation Page
Started Oct 15, 2026, 12:40 PM UTC· resolved Oct 15, 2026, 12:44 PM UTC
- investigating Oct 15, 2026, 12:40 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Oct 15, 2026, 12:44 PM UTC
Service is back up.
Minor September 23, 2026 Investigating Issues 39m Admin Dashboard
Started Sep 23, 2026, 12:13 AM UTC· resolved Sep 23, 2026, 12:52 AM UTC
- investigating Sep 23, 2026, 12:13 AM UTC
We are aware some users are running into Internal Server Error messages in Virtuous Raise and are actively investigating the issue. We will provide further updates as they become available.
- resolved Sep 23, 2026, 12:52 AM UTC
The issue that caused some users to experience internal server errors has been identified and resolved. All systems are operating normally. We apologize for any inconvenience and appreciate your patience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.
Minor September 9, 2026 Login Issues 1d 4h Admin Dashboard
Started Sep 09, 2026, 04:41 PM UTC· resolved Sep 10, 2026, 09:39 PM UTC
- investigating Sep 09, 2026, 04:41 PM UTC
We are aware that some users are having issues with logging into Virtuous Raise. We have identified the root cause, a fix is currently being built, and should be deployed soon. We will provide further updates as quickly as possible.
- resolved Sep 10, 2026, 09:39 PM UTC
The fix for the login issues was deployed yesterday (9/9/26) afternoon and after monitoring the issue we are confident this has been fully resolved.
Minor July 30, 2026 Investigating 5d 7h Donation Page
Started Jul 30, 2026, 03:08 PM UTC· resolved Aug 04, 2026, 10:12 PM UTC
- investigating Jul 30, 2026, 03:08 PM UTC
We continue to see elevated error rates affecting manual ACH payment entry on the Virtuous Raise platform. Our team is actively investigating the issue. At this time, Virtuous Giving is operating normally and is not impacted. We have disabled manual ACH entry while this issue is invetigated. Our engineering team is actively working with Stripe to resolve the issue. We will provide additional updates as soon as more information becomes available.
- resolved Aug 04, 2026, 10:12 PM UTC
We have worked with Stripe to find a resolution and a fix has been deployed to address the issues with manual ACH processing. Manual ACH entry is now an available option on forms again.
Minor May 12, 2026 Recurring Gift Processing Issue – Duplicate Charges 5h 53m Donor Portal
Started May 12, 2026, 03:56 PM UTC· resolved May 12, 2026, 09:49 PM UTC
- investigating May 12, 2026, 03:56 PM UTC
We have identified an issue affecting recurring gift processing for organizations in the Central and Mountain time zones. A subset of recurring gifts were processed more than once during this morning’s processing run, resulting in duplicate charges to some donors. We are actively investigating the root cause. Refunds will be issued to all affected donors, and impacted organizations will receive direct communication with additional details. We will provide updates as remediation progresses.
- investigating May 12, 2026, 04:28 PM UTC
We have identified the root cause of this morning’s duplicate recurring gift charges: Last night, a service outage prevented our recurring processing function from accessing a required storage account, causing multiple restarts. This outage coincided exactly with the start of the recurring gift processing job, which resulted in the job being triggered multiple times. Outside of the affected transactions from this run, there are no ongoing recurring processing issues. All other gift processing is operating normally. Our team is continuing to work through refunds for impacted donors, and affected organizations will receive direct communication with full details. We have also initiated an internal review of our service architecture to reduce cross-service dependencies and prevent similar timing-related failures in the future. We will provide a final update once all refunds have been processed.
- resolved May 12, 2026, 09:49 PM UTC
The duplicate recurring gift processing issue affecting organizations in the Central and Mountain time zones has been resolved. Refunds have been issued to all impacted donors. We apologize for the impact this had on your organization and your donors.
Minor February 18, 2026 Recurring Gift Sync Delays from Raise to CRM+ 6h 45m Admin Dashboard, Donation Page, API, Donor Portal
Started Feb 18, 2026, 03:16 PM UTC· resolved Feb 18, 2026, 10:01 PM UTC
- investigating Feb 18, 2026, 07:16 PM UTC
We are currently investigating an issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM. One time donations are processing and syncing normally. Our engineering team is actively working toward a resolution and we will provide updates as more information becomes available.
- investigating Feb 18, 2026, 07:57 PM UTC
We have identified the cause of the issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM. Our engineering team is actively working on a fix. We will provide another update once the fix has been deployed or if timelines change.
- resolved Feb 18, 2026, 10:01 PM UTC
The issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM has been resolved. Recurring gifts are now syncing as expected.
Minor December 19, 2025 Processing Delays 5h 13m Admin Dashboard
Started Dec 19, 2025, 03:20 PM UTC· resolved Dec 19, 2025, 08:33 PM UTC
- investigating Dec 19, 2025, 03:20 PM UTC
We are currently investigating an issue affecting Virtuous Raise related to function apps. This issue is causing delays in email sending, downloads becoming stuck, and delays in gift syncing to the CRM. Our engineering team is actively working to identify the cause and restore normal processing. Updates will be provided as more information becomes available.
- resolved Dec 19, 2025, 08:33 PM UTC
The issue affecting Virtuous Raise function apps has been fixed. The system will now self-recover, and all queued emails, exports, and related processing will be sent out shortly. We are monitoring closely as the backlog clears and will provide a final update once processing has fully returned to normal.
Major December 5, 2025 Service Donor Portal seems to be down 21m Donor Portal
Started Dec 05, 2025, 08:52 AM UTC· resolved Dec 05, 2025, 09:13 AM UTC
- investigating Dec 05, 2025, 08:52 AM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Dec 05, 2025, 09:13 AM UTC
Service is back up.
Major November 10, 2025 Donor Portal Access 2d 4h Donor Portal
Started Nov 10, 2025, 07:15 PM UTC· resolved Nov 12, 2025, 11:15 PM UTC
- investigating Nov 11, 2025, 07:15 PM UTC
We are aware of an issue impacting the RaiseDonors Donor Portal and password reset functionality, which is preventing some users from accessing their accounts. Our engineering team is actively investigating the root cause and working to restore full functionality as soon as possible.
- monitoring Nov 12, 2025, 07:45 PM UTC
Our engineering team identified an issue impacting the RaiseDonors Donor Portal, which prevented some donors from logging in, resetting their passwords, or updating and saving payment methods. A fix has been deployed, and we are actively monitoring.
- resolved Nov 12, 2025, 11:15 PM UTC
This issue has been resolved.
Major November 7, 2025 Login Errors and White Screens 21m Admin Dashboard, Donation Page, API, Donor Portal
Started Nov 07, 2025, 06:08 PM UTC· resolved Nov 07, 2025, 06:29 PM UTC
- investigating Nov 07, 2025, 06:19 PM UTC
We are currently investigating an issue affecting Virtuous Raise where users may experience login errors or white screens when attempting to access the application. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
- resolved Nov 07, 2025, 06:29 PM UTC
The issue causing login errors and white screens in Virtuous Raise has been fully resolved. Users should now be able to log in and access the application normally.
Major October 29, 2025 Outage 7h 46m Admin Dashboard, Donation Page, API, Donor Portal
Started Oct 29, 2025, 04:06 PM UTC· resolved Oct 29, 2025, 11:52 PM UTC
- investigating Oct 29, 2025, 04:06 PM UTC
We are currently experiencing an outage affecting Raise functionality. This appears to be related to a widespread Azure service disruption impacting our infrastructure. Our engineering team is actively working with Microsoft to restore service as quickly as possible. Updates will be provided as more information becomes available.
- investigating Oct 29, 2025, 07:46 PM UTC
Microsoft Azure is currently experiencing a global outage impacting multiple services. To mitigate the impact, we have worked with Microsoft to temporarily bypass their Front Door service in order to restore access to our application. Access has been largely restored, though some services may not function and performance may remain degraded while Azure continues to resolve the underlying issue. We will revert this temporary configuration once the Azure outage is fully resolved.
- monitoring Oct 29, 2025, 10:08 PM UTC
Microsoft has reported signs of recovery from the global Azure outage, and we can confirm that our systems are coming back online. Access to the application is being restored progressively. We will continue to monitor closely as Azure completes their recovery efforts and will provide updates once all systems are fully operational.
- resolved Oct 29, 2025, 11:52 PM UTC
All systems have fully recovered following the global Azure outage. The temporary configuration put in place during the incident has been reverted, and we’ve verified that all systems are functioning as expected. We’ll continue to monitor closely, but no further impact is anticipated. Thank you for your patience during this event.