RaiseDonors incident

Recurring Gift Sync Delays from Raise to CRM+

Minor Resolved View vendor source →

RaiseDonors experienced a minor incident on February 18, 2026 affecting Admin Dashboard and Donation Page and 1 more component, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 03:16 PM UTC
Resolved
Feb 18, 2026, 10:01 PM UTC
Duration
6h 45m
Detected by Pingoru
Feb 18, 2026, 03:16 PM UTC

Affected components

Admin DashboardDonation PageAPIDonor Portal

Update timeline

  1. investigating Feb 18, 2026, 07:16 PM UTC

    We are currently investigating an issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM. One time donations are processing and syncing normally. Our engineering team is actively working toward a resolution and we will provide updates as more information becomes available.

  2. investigating Feb 18, 2026, 07:57 PM UTC

    We have identified the cause of the issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM. Our engineering team is actively working on a fix. We will provide another update once the fix has been deployed or if timelines change.

  3. resolved Feb 18, 2026, 10:01 PM UTC

    The issue preventing recurring gifts from syncing from Virtuous Raise to Virtuous CRM has been resolved. Recurring gifts are now syncing as expected.