RaiseDonors incident

Login Issues

Resolved after 1 day 4 hours, affecting Admin Dashboard, on September 9, 2026.

resolved Sep 10, 2026, 09:39 PM UTC

The fix for the login issues was deployed yesterday (9/9/26) afternoon and after monitoring the issue we are confident this has been fully resolved.

Started
Sep 09, 2026, 04:41 PM UTC
Resolved
Sep 10, 2026, 09:39 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 09, 2026, 04:41 PM UTC

Affected components

Admin Dashboard

Update timeline

  1. investigating Sep 09, 2026, 04:41 PM UTC

    We are aware that some users are having issues with logging into Virtuous Raise. We have identified the root cause, a fix is currently being built, and should be deployed soon. We will provide further updates as quickly as possible.

  2. resolved Sep 10, 2026, 09:39 PM UTC

    The fix for the login issues was deployed yesterday (9/9/26) afternoon and after monitoring the issue we are confident this has been fully resolved.

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