RaiseDonors experienced a minor incident on October 15, 2026 affecting Admin Dashboard, lasting 10h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:00 PM UTC
We are investigating an issue that is affecting data syncing between Raise and CRM. We are actively working to restore normal service and we will provide another update by 2:00pm PT, or sooner if we have significant new information.
- investigating Oct 15, 2026, 09:25 PM UTC
We are continuing to work on restoring normal service. We will provide another update by 3:15pm PT, or sooner if we have significant new information.
- investigating Oct 15, 2026, 10:21 PM UTC
We are continuing to work on restoring normal service. We will provide another update by 5:00pm PT, or sooner if we have significant new information.
- investigating Oct 16, 2026, 12:02 AM UTC
Syncing between Raise and CRM has been partially restored. Some CRM-connected features in Raise remain unavailable while we work to restore full service. We will provide another update by 6:00am PT October 16th, or sooner if we have significant new information.
- resolved Oct 16, 2026, 06:25 AM UTC
The issue affecting syncing between Raise and CRM has been resolved.