Resolved after 2 days 4 hours, affecting Donor Portal, on November 10, 2025.
Our engineering team identified an issue impacting the RaiseDonors Donor Portal, which prevented some donors from logging in, resetting their passwords, or updating and saving payment methods. A fix has been deployed, and we are actively monitoring.
Affected components
Update timeline
- investigating Nov 11, 2025, 07:15 PM UTC
We are aware of an issue impacting the RaiseDonors Donor Portal and password reset functionality, which is preventing some users from accessing their accounts. Our engineering team is actively investigating the root cause and working to restore full functionality as soon as possible.
- monitoring Nov 12, 2025, 07:45 PM UTC
Our engineering team identified an issue impacting the RaiseDonors Donor Portal, which prevented some donors from logging in, resetting their passwords, or updating and saving payment methods. A fix has been deployed, and we are actively monitoring.
- resolved Nov 12, 2025, 11:15 PM UTC
This issue has been resolved.
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