RaiseDonors incident

Investigating Issues

Resolved after 39 minutes, affecting Admin Dashboard, on September 23, 2026.

resolved Sep 23, 2026, 12:52 AM UTC

The issue that caused some users to experience internal server errors has been identified and resolved. All systems are operating normally. We apologize for any inconvenience and appreciate your patience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.

Started
Sep 23, 2026, 12:13 AM UTC
Resolved
Sep 23, 2026, 12:52 AM UTC
Duration
39m
Detected by Pingoru
Sep 23, 2026, 12:13 AM UTC

Affected components

Admin Dashboard

Update timeline

  1. investigating Sep 23, 2026, 12:13 AM UTC

    We are aware some users are running into Internal Server Error messages in Virtuous Raise and are actively investigating the issue. We will provide further updates as they become available.

  2. resolved Sep 23, 2026, 12:52 AM UTC

    The issue that caused some users to experience internal server errors has been identified and resolved. All systems are operating normally. We apologize for any inconvenience and appreciate your patience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.

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