RaiseDonors incident

Login Errors and White Screens

Resolved after 21 minutes, affecting Admin Dashboard and Donation Page and 1 more, on November 7, 2025.

resolved Nov 07, 2025, 06:29 PM UTC

The issue causing login errors and white screens in Virtuous Raise has been fully resolved. Users should now be able to log in and access the application normally.

Started
Nov 07, 2025, 06:08 PM UTC
Resolved
Nov 07, 2025, 06:29 PM UTC
Duration
21m
Detected by Pingoru
Nov 07, 2025, 06:08 PM UTC

Affected components

Admin DashboardDonation PageAPIDonor Portal

Update timeline

  1. investigating Nov 07, 2025, 06:19 PM UTC

    We are currently investigating an issue affecting Virtuous Raise where users may experience login errors or white screens when attempting to access the application. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

  2. resolved Nov 07, 2025, 06:29 PM UTC

    The issue causing login errors and white screens in Virtuous Raise has been fully resolved. Users should now be able to log in and access the application normally.

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