RaiseDonors incident

Processing Delays

Resolved after 5 hours 13 minutes, affecting Admin Dashboard, on December 19, 2025.

resolved Dec 19, 2025, 08:33 PM UTC

The issue affecting Virtuous Raise function apps has been fixed. The system will now self-recover, and all queued emails, exports, and related processing will be sent out shortly. We are monitoring closely as the backlog clears and will provide a final update once processing has fully returned to normal.

Started
Dec 19, 2025, 03:20 PM UTC
Resolved
Dec 19, 2025, 08:33 PM UTC
Duration
5h 13m
Detected by Pingoru
Dec 19, 2025, 03:20 PM UTC

Affected components

Admin Dashboard

Update timeline

  1. investigating Dec 19, 2025, 03:20 PM UTC

    We are currently investigating an issue affecting Virtuous Raise related to function apps. This issue is causing delays in email sending, downloads becoming stuck, and delays in gift syncing to the CRM. Our engineering team is actively working to identify the cause and restore normal processing. Updates will be provided as more information becomes available.

  2. resolved Dec 19, 2025, 08:33 PM UTC

    The issue affecting Virtuous Raise function apps has been fixed. The system will now self-recover, and all queued emails, exports, and related processing will be sent out shortly. We are monitoring closely as the backlog clears and will provide a final update once processing has fully returned to normal.

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