PXP incident
Incident 1326024 - Service Disruption for Voucher Redirect Deposit
PXP experienced a minor incident on October 18, 2026 affecting Transaction Processing, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2026, 07:17 AM UTC
We are currently investigating a service disruption affecting Voucher Redirect Deposit through Callpay. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 06:54 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- identified Oct 18, 2026, 09:51 AM UTC
The provider has confirmed that they are experiencing intermittent issues on their end. Their team is currently working on implementing a fix and will share further updates For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- resolved Oct 18, 2026, 10:49 AM UTC
The issue affecting Voucher Redirect Deposit has been resolved and services are now operating normally. End Time ***09:10*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.