PXP incident

Incident 1322060 - Service Disruption for Paysafecard Deposit

Minor Resolved View vendor source →

PXP experienced a minor incident on October 10, 2026 affecting Transaction Processing, lasting 21h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2026, 10:11 AM UTC
Resolved
Oct 11, 2026, 08:00 AM UTC
Duration
21h 49m
Detected by Pingoru
Oct 10, 2026, 10:11 AM UTC

Affected components

Transaction Processing

Update timeline

  1. identified Oct 10, 2026, 10:11 AM UTC

    We have observed Paysafecard Deposit intermittently failing with timeout Exception, since 0/10/2026 7:05 UTC. We have contacted the provider regarding this issue. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. identified Oct 10, 2026, 01:50 PM UTC

    Paysafe is investigating the issue. We will notify you as soon as the updates become available.

  3. resolved Oct 11, 2026, 08:00 AM UTC

    The issue affecting Paysafecard Deposit has been resolved and services are now operating normally. End Time *12:40*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.