PXP incident

Incident 1328891 - Service Disruption for VoucherRedirectDeposit

Major Resolved View vendor source →

PXP experienced a major incident on October 21, 2026 affecting Transaction Processing, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 07:57 AM UTC
Resolved
Oct 21, 2026, 09:06 AM UTC
Duration
1h 8m
Detected by Pingoru
Oct 21, 2026, 07:57 AM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Oct 21, 2026, 07:57 AM UTC

    We are currently investigating a service disruption affecting VoucherRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 06:41 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. resolved Oct 21, 2026, 09:06 AM UTC

    Provider has fixed the issue at their end and we see an improvement in success rate since 10/21/2026 8:32 AM UTC. The issue affecting VoucherRedirectDeposit has been resolved and services are now operating normally. We will continue to monitor the situation to ensure stability. Thank you for your patience. End Time 08:32 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.