PXP incident
Interac eTransfer Deposit hung in InitiateErrorReportedByProvider#1324486
PXP experienced a notice incident on October 14, 2026 affecting Transaction Processing, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 12:09 AM UTC
Incident Reference: 1324486 Incident Description: We have observed that Interac e-Transfer deposits through Payepr have remained in the "InitiateErrorReportedByProvider" state since 10/14/2026 10:59:19 PM UTC.We have contacted the provider and are awaiting a response. PXP systems are working normally. Impact: High Start Time 10/14/2026 10:59:19 PM UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- monitoring Oct 15, 2026, 12:23 AM UTC
We see successful transactions from 10/14/2026 11:39:22 PM UTC, we are monitoring transactions awaiting response from provider.
- resolved Oct 15, 2026, 12:29 AM UTC
We have received an update from the provider with the following response: ========================================= We observed some transaction processing delays between approximately 7:00 PM and 7:30 PM EDT (23:00–23:30 UTC), which have since been resolved. Our team has completed additional network testing and confirmed that services are functioning as expected. We will continue to closely monitor the situation to ensure ongoing stability.