ProdataKey Outage History

We are investigating reports of slowness navigating various parts of PDK.IO. While slowness is occasionally occurring, PDK.IO remains fully operational as well as all access control functions on site

We are investigating an issue where Systems Health shows a Warning despite Cloud Nodes reporting as online. If a system is unresponsive, a Cloud Node reboot may restore health. Additional info will be posted here and status.pdk.io. PDK is designed to continue to provide on-site door control in these cases through our Continuity architecture. If a system is unresponsive, a Cloud Node reboot may restore health. Our team is actively investigating the cause of this issue. Additional updates will be provided as more information becomes available.

Some Cloud Nodes may appear Online in System Health but may not be connected. Our investigation remains ongoing, and remediation efforts continue. Physical access should not be impacted while Cloud Nodes remain in Continuity mode.

Our engineers are currently investigating an issue where events originating from sites (readers, doors, etc.) are being delayed and therefore are not appearing in event reports or Last Scanned Credential reports. This issue does not affect the Live Events area, and the States page is operating correctly. It also does not affect general access activity or the ability to manage and update your system through PDK.io. Thank you for your patience while we investigate this issue. We anticipate that once this issue is addressed all delayed events will appear in reports.

We are currently investigating a delay in the ingestion of events from sites. As a result, events occurring since approximately 6:00 AM Mountain Time may not appear in run reports. Reports covering timeframes prior to this time appear to be unaffected. Thank you for your patience as we troubleshoot this issue.

We are currently investigating an issue affecting cloud to cloud node communication for a small subset of customer sites. This issue may present as a cloud node appearing offline, even though the node’s network connectivity is functioning normally. Both 1.0 and 2.0 systems are affected. This issue does not affect local access control operations on site (card or BLE scans). However, management functions and Touch-to-Open capabilities may be impacted on affected systems. Changes made to People, Groups, and other configuration items will be queued and applied once connectivity is restored. This investigation is ongoing, and we will provide updates as soon as more information becomes available.

Reporting services are currently unavailable due to required maintenance. We are performing maintenance to improve stability and reliability. During this window, reporting features may fail to load or generate reports. All other core platform functionality remains available. We’ll post another update once reporting services are restored.

We are continuing to investigate this issue.

Maintenance on our reporting services has been completed. All reporting functionality is now fully operational, and data access has been restored. We will continue to monitor the system to ensure stability and performance. Thank you for your patience during this maintenance window.

We are investigating an issue causing a delay in access control events appearing in event reports and in the audit log display within People view. This issue does not affect access control operation or your ability to manage other aspects of your systems.