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Current status
ProdataKey is having a partial outage

Active incident: Some Cloud Nodes Offline After Update Attempt

  • Official status page: status.pdk.io
  • Checked every 5 minutes
  • 5 components tracked

ProdataKey is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.

Real-time ProdataKey status, recent outages, and incident history: pulled directly from ProdataKey's official status page at status.pdk.io every 5 minutes. Pingoru tracks 5 ProdataKey services and has captured 3 incidents in the last 90 days (99.22% uptime). Get email, Slack, Discord, or webhook alerts the moment ProdataKey reports a new incident, free for 3 monitors, no credit card.

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ProdataKey uptime 99.22% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 7h 25m
    Started Oct 30, 2026, 03:30 PM UTC
    Cloud Link
    Timeline · 2 updates
    • investigating · Oct 30, 2026, 03:30 PM UTC

      We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as soon as possible. All systems with controller continuity will continue to work for access control at the door during this period.

    • investigating · Oct 30, 2026, 09:40 PM UTC

      Investigation continues on this incident that has caused a small number of cloud nodes to go offline. For the cloud nodes that have gone offline, power cycling the cloud node should remediate the issue. If it does not, we recommend contacting support.

    Latest: Investigation continues on this incident that has caused a small number of cloud nodes to go offline. For the cloud nodes that have gone offline, power cycling the cloud node shoul…

Recent outages & incidents

Past 90 days
  1. Resolved 1h 43m
    Started Sep 24, 2026, 05:00 PM UTC · Resolved Sep 24, 2026, 06:43 PM UTC
    Cloud LinkPDK.IO management
    Timeline · 3 updates
    • identified · Sep 24, 2026, 05:00 PM UTC

      We have identified an issue affecting communication between some Cloud Nodes and pdk.io and are working on a fix.

    • monitoring · Sep 24, 2026, 05:43 PM UTC

      A fix has been implemented and we are monitoring the situation.

    • resolved · Sep 24, 2026, 06:43 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 1h 35m
    Started Aug 16, 2026, 12:55 PM UTC · Resolved Aug 16, 2026, 02:30 PM UTC
    Timeline · 1 update
    • resolved · Aug 17, 2026, 03:09 PM UTC

      At about 10 PM MDT on August 16th, an issue began to affect Live Events and Webhooks. We identified the cause and Live Events and Webhooks were fully functioning as expected by August 17 at 6:55 AM MDT while historical reporting of events was fully functioning by about 8:30 AM MDT.

    Latest: At about 10 PM MDT on August 16th, an issue began to affect Live Events and Webhooks. We identified the cause and Live Events and Webhooks were fully functioning as expected by Aug…

See the full ProdataKey outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse ProdataKey outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 5 components checked every 5 minutes
51incidents recorded
12last 12 months
3last 90 days
8 hourstypical duration, 12 months

The longest incident in the last year, Content of event and credential last scan reports is delayed on March 9, 2026, ran for 33 hours.

Most affected components, last 12 months

  • PDK.IO management8
  • Cloud Link3
  • Touch to open1

Latest incidents

  • Some Cloud Nodes Offline After Update Attempt October 30, 2026 · still open · major outage

    We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as…

  • Communication Interruption for some Cloud Nodes September 24, 2026 · 103 minutes · degraded service

    We have identified an issue affecting communication between some Cloud Nodes and pdk.io and are working on a fix.

  • Delay in Event Reporting and Webhooks August 16, 2026 · 95 minutes · notice

    At about 10 PM MDT on August 16th, an issue began to affect Live Events and Webhooks. We identified the cause and Live Events and Webhooks were fully…

Outage history

Past 90 days · 3 incidents View full outage history →