Is ProdataKey down?
Last checked just nowActive incident: Some Cloud Nodes Offline After Update Attempt
ProdataKey is reporting a partial outage right now (last checked just now). Some components are affected; others remain operational.
Real-time ProdataKey status, recent outages, and incident history: pulled directly from ProdataKey's official status page at status.pdk.io every 5 minutes. Pingoru tracks 5 ProdataKey services and has captured 3 incidents in the last 90 days (99.22% uptime). Get email, Slack, Discord, or webhook alerts the moment ProdataKey reports a new incident, free for 3 monitors, no credit card.
Active incident 1
- Cloud Link
Timeline · 2 updates
- investigating · Oct 30, 2026, 03:30 PM UTC
We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as soon as possible. All systems with controller continuity will continue to work for access control at the door during this period.
- investigating · Oct 30, 2026, 09:40 PM UTC
Investigation continues on this incident that has caused a small number of cloud nodes to go offline. For the cloud nodes that have gone offline, power cycling the cloud node should remediate the issue. If it does not, we recommend contacting support.
Latest: Investigation continues on this incident that has caused a small number of cloud nodes to go offline. For the cloud nodes that have gone offline, power cycling the cloud node shoul…
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Recent outages & incidents
Past 90 days- Cloud LinkPDK.IO management
Timeline · 3 updates
- identified · Sep 24, 2026, 05:00 PM UTC
We have identified an issue affecting communication between some Cloud Nodes and pdk.io and are working on a fix.
- monitoring · Sep 24, 2026, 05:43 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved · Sep 24, 2026, 06:43 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Aug 17, 2026, 03:09 PM UTC
At about 10 PM MDT on August 16th, an issue began to affect Live Events and Webhooks. We identified the cause and Live Events and Webhooks were fully functioning as expected by August 17 at 6:55 AM MDT while historical reporting of events was fully functioning by about 8:30 AM MDT.
Latest: At about 10 PM MDT on August 16th, an issue began to affect Live Events and Webhooks. We identified the cause and Live Events and Webhooks were fully functioning as expected by Aug…
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See the full ProdataKey outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse ProdataKey outage history →Or sign up free to get alerts when ProdataKey breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Statuspage by Atlassian · 5 components checked every 5 minutesThe longest incident in the last year, Content of event and credential last scan reports is delayed on March 9, 2026, ran for 33 hours.
Most affected components, last 12 months
- PDK.IO management8
- Cloud Link3
- Touch to open1
Latest incidents
- Some Cloud Nodes Offline After Update Attempt
We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as…
- Communication Interruption for some Cloud Nodes
We have identified an issue affecting communication between some Cloud Nodes and pdk.io and are working on a fix.
- Delay in Event Reporting and Webhooks
At about 10 PM MDT on August 16th, an issue began to affect Live Events and Webhooks. We identified the cause and Live Events and Webhooks were fully…
- Started Oct 30, 2026, 03:30 PM UTC · ● 7h 25m
- Started Sep 24, 2026, 05:00 PM UTC · Resolved Sep 24, 2026, 06:43 PM UTC · 1h 43m
- Started Aug 16, 2026, 12:55 PM UTC · Resolved Aug 16, 2026, 02:30 PM UTC · 1h 35m