Ongoing since 03:30 PM UTC, affecting Cloud Link.
We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as soon as possible. All systems with controller continuity will continue to work for access control at the door during this period.
Affected components
Cloud Link
Update timeline
- investigating Oct 30, 2026, 03:30 PM UTC
We are aware of some cloud nodes that went offline after an attempt to update. We are investigating the issue. We recommend power cycling the cloud node as soon as possible. All systems with controller continuity will continue to work for access control at the door during this period.
Your product runs on more than ProdataKey
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services