ProdataKey incident

Delayed availability of recent events in reporting

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on January 12, 2026 affecting PDK.IO management, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 06:05 PM UTC
Resolved
Jan 12, 2026, 10:35 PM UTC
Duration
4h 29m
Detected by Pingoru
Jan 12, 2026, 06:05 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Jan 12, 2026, 06:05 PM UTC

    We are currently investigating a delay in the ingestion of events from sites. As a result, events occurring since approximately 6:00 AM Mountain Time may not appear in run reports. Reports covering timeframes prior to this time appear to be unaffected. Thank you for your patience as we troubleshoot this issue.

  2. identified Jan 12, 2026, 07:23 PM UTC

    We have identified the issue causing delays in event reporting. We are currently working on a solution and expect resolution within the next few hours. Thank you for your patience.

  3. monitoring Jan 12, 2026, 09:05 PM UTC

    All delayed data has been processed and no further delays are being experienced at this time. We will continue to monitor the situation.

  4. resolved Jan 12, 2026, 10:35 PM UTC

    This incident has been resolved.