ProdataKey incident

Temporary delay in events being available for report generation and audit log display

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on November 5, 2025 affecting PDK.IO management, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 10:29 PM UTC
Resolved
Nov 06, 2025, 12:43 AM UTC
Duration
2h 14m
Detected by Pingoru
Nov 05, 2025, 10:29 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Nov 05, 2025, 10:29 PM UTC

    We are investigating an issue causing a delay in access control events appearing in event reports and in the audit log display within People view. This issue does not affect access control operation or your ability to manage other aspects of your systems.

  2. resolved Nov 06, 2025, 12:43 AM UTC

    This issue has been resolved and all data is now available in event reports and the audit log display. Thank you for your patience.