ProdataKey incident

Cloud Node Connectivity Issue

Minor Ongoing View vendor source →

ProdataKey is currently experiencing a minor incident affecting Cloud Link, which began 1h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 10:07 PM UTC
Resolved
Ongoing
Duration
● 1h 6m
Detected by Pingoru
May 11, 2026, 10:07 PM UTC

Affected components

Cloud Link

Update timeline

  1. investigating May 11, 2026, 10:07 PM UTC

    We are investigating an issue where Systems Health shows a Warning despite Cloud Nodes reporting as online. If a system is unresponsive, a Cloud Node reboot may restore health. Additional info will be posted here and status.pdk.io. PDK is designed to continue to provide on-site door control in these cases through our Continuity architecture. If a system is unresponsive, a Cloud Node reboot may restore health. Our team is actively investigating the cause of this issue. Additional updates will be provided as more information becomes available.