Private Practice Software Outage History
Private Practice Software is up right nowPingoru has recorded 21 incidents for Private Practice Software: 18 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 4 | 31 of 744 (4%) |
| November 2026 | 0 | 0 of 33 (0%) |
Incidents, newest first
Major October 22, 2026 Service Update: Temporary Suspension of Some Online Services 7h 26m PPS Express, PPS Online Appointment Booking
Started Oct 22, 2026, 08:48 AM UTC· resolved Oct 22, 2026, 04:15 PM UTC
- identified Oct 22, 2026, 08:48 AM UTC
We are temporarily taking the following services offline while we apply urgent security updates in response to a recently identified vulnerability affecting PHP, a widely used technology that powers websites and online applications. PPS Express PPS Online Appointment Booking – versions prior to the latest release PPS Online Forms The vulnerability, known as PHP2Shell, has been rated critical and has been widely reported in the news. It could potentially allow attackers to gain unauthorised access to affected servers. The UK National Cyber Security Centre (NCSC) and other cybersecurity authorities have advised organisations to apply security fixes urgently or take affected services offline until they can be secured. We are taking this precaution to protect our systems while the necessary work is carried out. Our priority is to restore essential PPS Express access as soon as it can be done safely. We will provide further updates as work progresses. We apologise for the disruption and thank you for your patience while we address this security issue.
- identified Oct 22, 2026, 09:33 AM UTC
Our previously announced service suspensions remain in place while we continue to address the [critical PHP security vulnerability.](https://www.google.com/url?q=https%3A%2F%2Fwww.ncsc.gov.uk%2Fnews%2Fcritical-security-issue-affecting-php&sa=D&source=calendar&ust=1793051880000000&usg=AOvVaw3-55f2haK4OYwS_HL0QNbn) This precautionary action is in line with guidance from the UK National Cyber Security Centre (NCSC), which advises organisations to take affected services offline if they cannot be secured immediately. **Restoring essential PPS Express access remains our priority**. We understand the disruption this is causing and appreciate your patience. These precautionary steps have been taken to help protect our systems and keep client data secure while the necessary security work is completed. **Online Appointment Booking:** Some older versions remain unavailable due to this issue. Our latest version is not affected by this suspension, and clients can upgrade to the latest version free of charge at any time. We do not yet have a confirmed timescale for restoring the affected services. We will publish further updates as soon as more information becomes available. **Need urgent access to client details?** If you urgently require access to client information while services are unavailable, please contact [email protected]. Our support team will assess your request and advise whether we can help provide the information you need. We apologise for the disruption and thank you for your continued patience while we work to restore services safely.
- identified Oct 22, 2026, 10:37 AM UTC
We are making progress towards restoring PPS Express access. Our technical team has now deployed a security-patched version of PHP to a server and is working to redeploy Express. Further configuration changes and testing are underway before access can be safely restored. We understand how disruptive this interruption has been, and restoring essential PPS Express access remains our priority. We are taking care to ensure the service is working as expected before bringing it back online. We do not yet have a confirmed restoration time, but we will continue to provide updates as progress is made. Thank you for your continued patience while we work to restore the service safely.
- identified Oct 22, 2026, 10:59 AM UTC
Service Update: PPS Express Access Restored PPS Express is now back online and accessible. To restore access as quickly as possible, we have deployed a security-patched version of PHP that allows us to bring the service back online without a full upgrade to a newer PHP version. We have prioritised restoring essential access, and testing is continuing. While we work through further testing, you may experience degraded performance, errors or some features being temporarily unavailable. If you encounter any issues, please contact [email protected] with details so we can investigate. What happens next? Our technical team will continue testing and working towards a complete restoration of PPS Express, alongside restoring the other affected services: - PPS Online Appointment Booking – older versions - PPS Online Forms We appreciate your patience and understanding while we continue this work to ensure our services are secure and operating as expected. We will provide further updates as progress is made.
- identified Oct 22, 2026, 12:00 PM UTC
We have made further progress in restoring services following the PHP security vulnerability. The following services are now back online: **PPS Express** – access has been restored. Testing is ongoing, and some errors, reduced performance or temporarily unavailable features may still occur. **PPS Online Forms** – tested and confirmed working. **API Documentation Site** – access restored. **PPS Online Booking v5** – expected to be back online. Please let us know if you experience any issues accessing the service. Our technical team continues to work on restoring the remaining affected services and completing further testing. We appreciate your patience while we work to restore services safely. We will continue to update this page as further progress is made.
- resolved Oct 22, 2026, 04:15 PM UTC
Service Restoration Progress Thank you for your patience and understanding today while we have worked to address the PHP security vulnerability. Most services are now back up and running, and our technical team has made significant progress in restoring access safely. PPS Express is available again, although some errors or reduced functionality may still occur while further testing continues. Online Forms and the API Documentation Site have also been restored, alongside progress on Online Appointment Booking. We are continuing to monitor the restored services and work through the remaining checks. We will provide further updates if there are any significant changes to service availability. We appreciate that today's disruption has caused difficulties for many of our clients, and we're grateful for your patience while we have prioritised securing our systems and restoring access. Thank you for bearing with us.
Major October 20, 2026 Important Update from PPS Support - Service Disruption 3h 6m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Oct 20, 2026, 03:58 PM UTC· resolved Oct 20, 2026, 07:05 PM UTC
- investigating Oct 20, 2026, 03:58 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- investigating Oct 20, 2026, 05:54 PM UTC
We've fixed the core issue, and service has been restored.
- resolved Oct 20, 2026, 07:05 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 14, 2026 Browser Access 3h 30m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Oct 14, 2026, 12:30 PM UTC· resolved Oct 14, 2026, 04:00 PM UTC
- investigating Oct 14, 2026, 01:47 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- identified Oct 14, 2026, 03:34 PM UTC
work is underway to restore the affected services
- investigating Oct 14, 2026, 03:45 PM UTC
We've fixed the core issue, and service has been restored.
- resolved Oct 14, 2026, 04:00 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 1, 2026 Important Update from PPS Support - Service Disruption 16h 39m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Oct 01, 2026, 03:29 PM UTC· resolved Oct 02, 2026, 08:08 AM UTC
- investigating Oct 01, 2026, 03:29 PM UTC
Some clients are currently experiencing speed issues when accessing and using PPS Online. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. Additional maintenance will take place this evening to resolve issues contributing to system slowdown. In the meantime, we apologise for any inconvenience this may cause.
- resolved Oct 02, 2026, 08:08 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 30, 2026 Important Update from PPS Support - Service Disruption 47m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Sep 30, 2026, 07:05 AM UTC· resolved Sep 30, 2026, 07:52 AM UTC
- investigating Sep 30, 2026, 07:05 AM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- investigating Sep 30, 2026, 07:33 AM UTC
Some PPS Online users are unable to load their browser login. We have found the cause and we are working to address this urgently. We are also investigating reports of further issues within PPS such as SMS messages not processing.
- resolved Sep 30, 2026, 07:52 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 28, 2026 Important Update from PPS Support - Service Disruption 8m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Sep 28, 2026, 03:45 PM UTC· resolved Sep 28, 2026, 03:54 PM UTC
- investigating Sep 28, 2026, 03:45 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- resolved Sep 28, 2026, 03:54 PM UTC
We've now resolved the incident. Thanks for your patience.
Major September 22, 2026 Important Update from PPS Support - Service Disruption 1h 5m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Sep 22, 2026, 11:06 AM UTC· resolved Sep 22, 2026, 12:12 PM UTC
- investigating Sep 22, 2026, 11:06 AM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- resolved Sep 22, 2026, 12:12 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 8, 2026 Important Update from PPS Support - Service Disruption 30m PPS Hosted, PPS - ABC Cloud
Started Jun 08, 2026, 02:13 PM UTC· resolved Jun 08, 2026, 02:44 PM UTC
- investigating Jun 08, 2026, 02:13 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- investigating Jun 08, 2026, 02:20 PM UTC
Emergency Server Restart – 15:35 BST One of our servers will be undergoing an emergency restart at 15:35 BST after becoming unresponsive for some users. Affected users may temporarily lose access during the restart. If you are impacted, you will receive an on-screen notification beforehand. Access will be restored as quickly as possible once the restart is complete. We are carrying out this work to maintain service availability and stability for all users. We apologise for any inconvenience caused and appreciate your patience.
- resolved Jun 08, 2026, 02:44 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 1, 2026 Important Update from PPS Support - Service Disruption 13m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started Jun 01, 2026, 04:08 PM UTC· resolved Jun 01, 2026, 04:22 PM UTC
- investigating Jun 01, 2026, 04:08 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- resolved Jun 01, 2026, 04:22 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 11, 2026 Important Update from PPS Support - Service Disruption 1h 27m PPS Hosted, PPS - ABC Cloud, Printing and Scanning, PPS Activity Processing
Started May 11, 2026, 02:04 PM UTC· resolved May 11, 2026, 03:31 PM UTC
- investigating May 11, 2026, 02:48 PM UTC
Some clients are currently experiencing speed issues and freezing when accessing and using PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. Although things may have slowed down a little, you should still be able to access your PPS services. If you do begin to experience any access issues, please contact [email protected] for further help and advice. In the meantime, we apologise for any inconvenience this may cause.
- resolved May 11, 2026, 03:31 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 20, 2026 Important Update from PPS Support - Service Disruption @ 15:05pm GMT 59m
Started Mar 20, 2026, 02:50 PM UTC· resolved Mar 20, 2026, 03:49 PM UTC
- resolved Mar 20, 2026, 03:49 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 19, 2026 Important Update from PPS Support - Service Disruption 42m
Started Mar 19, 2026, 08:44 AM UTC· resolved Mar 19, 2026, 09:27 AM UTC
- resolved Mar 19, 2026, 09:27 AM UTC
We've now resolved the incident. Thanks for your patience.
Major February 16, 2026 Important Update from PPS Support - Service Disruption 46m
Started Feb 16, 2026, 08:33 AM UTC· resolved Feb 16, 2026, 09:20 AM UTC
- resolved Feb 16, 2026, 09:36 AM UTC
We've now resolved the incident. Thanks for your patience.
Major January 5, 2026 Important Update from PPS Support - Service Disruption 7m
Started Jan 05, 2026, 11:52 AM UTC· resolved Jan 05, 2026, 12:00 PM UTC
- resolved Jan 05, 2026, 12:00 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 17, 2025 Important Update from PPS Support - Service Disruption 14m
Started Dec 17, 2025, 09:33 AM UTC· resolved Dec 17, 2025, 09:48 AM UTC
- resolved Dec 17, 2025, 09:55 AM UTC
We've now resolved the incident. Thanks for your patience.
Major November 13, 2025 Important Update from PPS Support - Service Disruption 6m
Started Nov 13, 2025, 08:05 PM UTC· resolved Nov 13, 2025, 08:12 PM UTC
- resolved Nov 13, 2025, 08:12 PM UTC
We've now resolved the incident. Thanks for your patience.
Major November 4, 2025 Important Update from PPS Support - Service Disruption 1h 16m
Started Nov 04, 2025, 08:20 AM UTC· resolved Nov 04, 2025, 09:37 AM UTC
- resolved Nov 04, 2025, 09:37 AM UTC
We've now resolved the incident. Thanks for your patience.
Major November 3, 2025 SMS Activity processing issues 1d 7h
Started Nov 03, 2025, 08:31 AM UTC· resolved Nov 04, 2025, 04:28 PM UTC
- resolved Nov 04, 2025, 04:28 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 29, 2025 Important Update from PPS Support - Service Disruption 28m
Started Oct 29, 2025, 03:08 PM UTC· resolved Oct 29, 2025, 03:36 PM UTC
- resolved Oct 29, 2025, 04:29 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 23, 2025 Important Update from PPS Support - Service Disruption 23m
Started Oct 23, 2025, 01:32 PM UTC· resolved Oct 23, 2025, 01:55 PM UTC
- resolved Oct 23, 2025, 01:55 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 10, 2025 Printing issues 2h 54m
Started Oct 10, 2025, 11:05 AM UTC· resolved Oct 10, 2025, 01:59 PM UTC
- resolved Oct 10, 2025, 01:59 PM UTC
We've now resolved the incident. Thanks for your patience.