Private Practice Software incident
Important Update from PPS Support - Service Disruption
Private Practice Software experienced a major incident on October 1, 2026, lasting 16h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 01, 2026, 03:29 PM UTC
Some clients are currently experiencing speed issues when accessing and using PPS Online. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. Additional maintenance will take place this evening to resolve issues contributing to system slowdown. In the meantime, we apologise for any inconvenience this may cause.
- resolved Oct 02, 2026, 08:08 AM UTC
We've now resolved the incident. Thanks for your patience.