Service Update: Temporary Suspension of Some Online Services

Update timeline

1. identified Oct 22, 2026, 12:00 PM UTC

   We have made further progress in restoring services following the PHP security vulnerability. The following services are now back online: **PPS Express** – access has been restored. Testing is ongoing, and some errors, reduced performance or temporarily unavailable features may still occur. **PPS Online Forms** – tested and confirmed working. **API Documentation Site** – access restored. **PPS Online Booking v5** – expected to be back online. Please let us know if you experience any issues accessing the service. Our technical team continues to work on restoring the remaining affected services and completing further testing. We appreciate your patience while we work to restore services safely. We will continue to update this page as further progress is made.

2. resolved Oct 22, 2026, 04:15 PM UTC

   Service Restoration Progress Thank you for your patience and understanding today while we have worked to address the PHP security vulnerability. Most services are now back up and running, and our technical team has made significant progress in restoring access safely. PPS Express is available again, although some errors or reduced functionality may still occur while further testing continues. Online Forms and the API Documentation Site have also been restored, alongside progress on Online Appointment Booking. We are continuing to monitor the restored services and work through the remaining checks. We will provide further updates if there are any significant changes to service availability. We appreciate that today's disruption has caused difficulties for many of our clients, and we're grateful for your patience while we have prioritised securing our systems and restoring access. Thank you for bearing with us.