Private Practice Software incident
Important Update from PPS Support - Service Disruption
Private Practice Software experienced a major incident on October 20, 2026, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 20, 2026, 03:58 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- investigating Oct 20, 2026, 05:54 PM UTC
We've fixed the core issue, and service has been restored.
- resolved Oct 20, 2026, 07:05 PM UTC
We've now resolved the incident. Thanks for your patience.