Private Practice Software experienced a major incident on October 14, 2026, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 14, 2026, 01:47 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- identified Oct 14, 2026, 03:34 PM UTC
work is underway to restore the affected services
- investigating Oct 14, 2026, 03:45 PM UTC
We've fixed the core issue, and service has been restored.
- resolved Oct 14, 2026, 04:00 PM UTC
We've now resolved the incident. Thanks for your patience.