Private Practice Software incident

Important Update from PPS Support - Service Disruption

Major Resolved View vendor source →

Private Practice Software experienced a major incident on September 28, 2026, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 03:45 PM UTC
Resolved
Sep 28, 2026, 03:54 PM UTC
Duration
8m
Detected by Pingoru
Sep 28, 2026, 03:45 PM UTC

Update timeline

  1. investigating Sep 28, 2026, 03:45 PM UTC

    Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.

  2. resolved Sep 28, 2026, 03:54 PM UTC

    We've now resolved the incident. Thanks for your patience.