Private Practice Software incident
Important Update from PPS Support - Service Disruption
Private Practice Software experienced a major incident on May 11, 2026, lasting 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 11, 2026, 02:48 PM UTC
Some clients are currently experiencing speed issues and freezing when accessing and using PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. Although things may have slowed down a little, you should still be able to access your PPS services. If you do begin to experience any access issues, please contact [email protected] for further help and advice. In the meantime, we apologise for any inconvenience this may cause.
- resolved May 11, 2026, 03:31 PM UTC
We've now resolved the incident. Thanks for your patience.