Private Practice Software incident
Important Update from PPS Support - Service Disruption
Resolved after 30 minutes, affecting PPS Hosted and PPS - ABC Cloud, on June 8, 2026.
Emergency Server Restart – 15:35 BST One of our servers will be undergoing an emergency restart at 15:35 BST after becoming unresponsive for some users. Affected users may temporarily lose access during the restart. If you are impacted, you will receive an on-screen notification beforehand. Access will be restored as quickly as possible once the restart is complete. We are carrying out this work to maintain service availability and stability for all users. We apologise for any inconvenience caused and appreciate your patience.
Affected components
Update timeline
- investigating Jun 08, 2026, 02:13 PM UTC
Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.
- investigating Jun 08, 2026, 02:20 PM UTC
Emergency Server Restart – 15:35 BST One of our servers will be undergoing an emergency restart at 15:35 BST after becoming unresponsive for some users. Affected users may temporarily lose access during the restart. If you are impacted, you will receive an on-screen notification beforehand. Access will be restored as quickly as possible once the restart is complete. We are carrying out this work to maintain service availability and stability for all users. We apologise for any inconvenience caused and appreciate your patience.
- resolved Jun 08, 2026, 02:44 PM UTC
We've now resolved the incident. Thanks for your patience.
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