Private Practice Software incident
Important Update from PPS Support - Service Disruption
Private Practice Software experienced a major incident on June 8, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 08, 2026, 02:20 PM UTC
Emergency Server Restart – 15:35 BST One of our servers will be undergoing an emergency restart at 15:35 BST after becoming unresponsive for some users. Affected users may temporarily lose access during the restart. If you are impacted, you will receive an on-screen notification beforehand. Access will be restored as quickly as possible once the restart is complete. We are carrying out this work to maintain service availability and stability for all users. We apologise for any inconvenience caused and appreciate your patience.
- resolved Jun 08, 2026, 02:44 PM UTC
We've now resolved the incident. Thanks for your patience.