PowerSync Outage History
PowerSync is up right nowPingoru has recorded 34 incidents for PowerSync: 13 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Major October 22, 2026 Degraded service in EU 8h 9m PowerSync Service - EU Cluster
Started Oct 22, 2026, 01:00 AM UTC· resolved Oct 22, 2026, 09:09 AM UTC
- investigating Oct 22, 2026, 01:00 AM UTC
We have identified an issue in our EU region that impacts some Cloud instances. We are investigating.
- identified Oct 22, 2026, 01:04 AM UTC
We've identified the issue and are investigating a potential fix.
- identified Oct 22, 2026, 01:39 AM UTC
Our potential fix did not resolve the issue. The issue is with an upstream provider, and we've escalated with them.
- monitoring Oct 22, 2026, 01:57 AM UTC
Our upstream provider has resolved the issue, and we are monitoring the situation.
- identified Oct 22, 2026, 02:12 AM UTC
We have determined that only a subset of instances in the region have recovered, and are continuing to investigate in collaboration with our upstream provider.
- identified Oct 22, 2026, 03:30 AM UTC
Our upstream provider have confirmed they are still working towards a resolution. Affected service instances are refusing to serve client sync requests. Please contact our support team via the regular channels if you require assistance.
- identified Oct 22, 2026, 05:32 AM UTC
Most instances have recovered now. Some instances may have a replication backlog to catch up on, and may not be fully healthy yet. We are continuing to monitor.
- resolved Oct 22, 2026, 09:09 AM UTC
The upstream storage issue is resolved, and the affected PowerSync instances are healthy again. We are working with our upstream provider to make further changes to prevent this issue from occurring again in the future.
Minor October 12, 2026 Degraded performance - EU Cloud 8h 10m PowerSync Service - EU Cluster
Started Oct 12, 2026, 10:32 PM UTC· resolved Oct 13, 2026, 06:42 AM UTC
- investigating Oct 12, 2026, 10:32 PM UTC
Certain customers in our EU region may be noticing degraded performance with elevated client sync error rates. Our team are currently investigating.
- monitoring Oct 12, 2026, 11:34 PM UTC
Our EU region has been restored to full functionality. We are still working with an upstream provider to iron out a remaining issue and will continue monitoring.
- resolved Oct 13, 2026, 06:42 AM UTC
This incident has been resolved.
Minor July 28, 2026 Potential connectivity issues 2h 55m PowerSync Service - US Cluster
Started Jul 28, 2026, 03:29 AM UTC· resolved Jul 28, 2026, 06:25 AM UTC
- investigating Jul 28, 2026, 03:29 AM UTC
We've identified a potential issue with some instances in our US cluster. Our team are currently investigating.
- identified Jul 28, 2026, 03:49 AM UTC
We have identified a potential issue with an upstream storage provider. Our team have opened a support ticket with them to confirm. Currently connected sync clients will likely continue syncing, but it's possible that new clients will be unable to sync.
- resolved Jul 28, 2026, 06:25 AM UTC
Our upstream storage provider has identified and repaired the issue in the affected cluster.
Minor July 15, 2026 Minor PowerSync Instance Deployment Issue –
Started Jul 15, 2026, 06:47 PM UTC· resolved Jul 15, 2026, 06:47 PM UTC
- resolved Jul 15, 2026, 06:47 PM UTC
For the period between July 7 and July 14, some customers were unable to deploy their PowerSync Instances. This did not have an impact on already deployed instances. This has been resolved.
Major July 6, 2026 US region degraded 4h 40m Instance Deployments, PowerSync Service - US Cluster
Started Jul 06, 2026, 10:49 AM UTC· resolved Jul 06, 2026, 03:30 PM UTC
- investigating Jul 06, 2026, 10:49 AM UTC
We are investigating an issue with PowerSync in the US region where new processes may fail to provision. This affects instance deploys, as well as auto-scaling on existing deploys.
- monitoring Jul 06, 2026, 12:00 PM UTC
We have identified the issue and applied a workaround. An upstream outage at AWS in our US region prevented our auto-scaling infrastructure from provisioning new EC2 nodes. This caused overall capacity to be too low, affecting instance deploys, instance scaling, and some existing instances. We have applied a workaround to manually scale our capacity, which addresses the issue in the short term. We are working with AWS to resolve the underlying issue, while continuing to monitor the capacity.
- resolved Jul 06, 2026, 03:30 PM UTC
AWS has resolved the underlying issue. We are back on our standard auto-scaling infrastructure, and everything is operating normally.
Minor April 13, 2026 New instances fail to provision 23m Instance Deployments, PowerSync Service - AU Cluster, PowerSync Service - EU Cluster, PowerSync Service - US Cluster and 2 more
Started Apr 13, 2026, 12:18 PM UTC· resolved Apr 13, 2026, 12:41 PM UTC
- investigating Apr 13, 2026, 12:18 PM UTC
New instances are currently failing to provision correctly. You may see ENOTFOUND errors. We are busy investigating.
- resolved Apr 13, 2026, 12:41 PM UTC
This incident has been resolved.
Minor April 8, 2026 Unable to deploy newly created instances in US region 1h 30m PowerSync Service - US Cluster
Started Apr 08, 2026, 02:02 AM UTC· resolved Apr 08, 2026, 03:32 AM UTC
- identified Apr 08, 2026, 02:02 AM UTC
We've identified an issue in our US Cluster where newly created instances can not be deployed from the dashboard. Existing instances are unaffected and remain operational. Deployments to existing instances are also unaffected. We have identified the root cause and are investigating a fix.
- resolved Apr 08, 2026, 03:32 AM UTC
This incident has been resolved.
Notice March 22, 2026 Invalid TLS certificate for some new instances in US region 1d 7h
Started Mar 22, 2026, 02:00 AM UTC· resolved Mar 23, 2026, 09:45 AM UTC
- resolved Mar 23, 2026, 09:51 AM UTC
Since 2026-03-22, some new instances in the US region failed to configure the correct TLS certificate. These instances instead received the `Kubernetes Ingress Controller Fake Certificate`, which causes all connections to the instance to fail. This specifically affected some new instances, as well as some instances that were previously stopped/deprovisioned, then deployed again. Running instances were not affected. The issue is resolved, and all instances should be served using the correct TLS certificate now.
Notice February 17, 2026 Email sign-up is currently not functional 3h 54m
Started Feb 17, 2026, 01:22 PM UTC· resolved Feb 17, 2026, 05:17 PM UTC
- investigating Feb 17, 2026, 01:22 PM UTC
New account sign-up via email on https://accounts.journeyapps.com/portal/powersync-signup is currently not completing successfully. You should be able to sign up via GitHub in the meantime. Existing users are not affected. We are investigating and will provide updates as soon as we have more information.
- identified Feb 17, 2026, 03:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 17, 2026, 04:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 17, 2026, 05:17 PM UTC
This incident has been resolved.
Minor January 28, 2026 Degraded performance on EU instances (PowerSync Cloud) 2h 28m PowerSync Service - EU Cluster
Started Jan 28, 2026, 05:55 PM UTC· resolved Jan 28, 2026, 08:24 PM UTC
- investigating Jan 28, 2026, 05:55 PM UTC
We are affected by an operational issue at an upstream provider and our team are investigating the impact on customers.
- monitoring Jan 28, 2026, 06:56 PM UTC
The upstream provider has announced they've deployed a fix, are seeing significant signs of recovery and that they are expecting full resolution. We are also seeing signs of recovery and are monitoring progress.
- resolved Jan 28, 2026, 08:24 PM UTC
This incident has been resolved.
Critical December 22, 2025 Issue with deployed instances in EU region 18h 52m PowerSync Service - EU Cluster
Started Dec 22, 2025, 06:08 PM UTC· resolved Dec 23, 2025, 01:01 PM UTC
- investigating Dec 22, 2025, 06:08 PM UTC
Our systems have alerted us to an issue in our EU region. Replication lag for some deployed instances is increasing as a result of this issue. We are currently investigating the customer impact and will keep this incident up to date.
- identified Dec 22, 2025, 06:31 PM UTC
We've identified an issue with the storage in our EU region and are currently waiting for a fix to be applied.
- identified Dec 22, 2025, 08:13 PM UTC
We seem to have encountered an issue with our upstream storage provider and are working with their support team on implementing a resolution. We have escalated the issue with their team. They have acknowledged the escalation and are currently working the issue. We will continue to provide updates as soon as we have them.
- monitoring Dec 22, 2025, 10:38 PM UTC
A fix has been implemented at our upstream storage provider and we are monitoring the results.
- resolved Dec 23, 2025, 01:01 PM UTC
The issue has been fully resolved. We will implement preventive measures to ensure this does not recur in the future.
Critical November 18, 2025 Deploys failing due to issue with upstream provider 3h 9m Instance Deployments
Started Nov 18, 2025, 02:25 PM UTC· resolved Nov 18, 2025, 05:34 PM UTC
- investigating Nov 18, 2025, 02:25 PM UTC
PowerSync Cloud instance deploys are currently failing due to an ongoing issue with an upstream provider. Instances that have already been provisioned remain operational. We are monitoring the situation.
- monitoring Nov 18, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 05:34 PM UTC
This incident has been resolved.
Critical October 24, 2025 PowerSync Dashboard Unavailable 1h 50m Dashboard
Started Oct 24, 2025, 04:34 PM UTC· resolved Oct 24, 2025, 06:25 PM UTC
- investigating Oct 24, 2025, 04:34 PM UTC
Users trying to access their PowerSync Cloud Dashboard may encounter a "boot error" issue. PowerSync Service instances on PowerSync Cloud are unaffected. We are actively investigating.
- monitoring Oct 24, 2025, 04:54 PM UTC
The issue has been resolved and dashboard access has been restored. We are monitoring the performance to ensure the issue is fully resolved.
- resolved Oct 24, 2025, 06:25 PM UTC
This incident has been resolved.
Major October 20, 2025 Intermittent Dashboard Errors 23h 12m Dashboard
Started Oct 20, 2025, 04:22 PM UTC· resolved Oct 21, 2025, 03:34 PM UTC
- investigating Oct 20, 2025, 04:22 PM UTC
We are receiving reports that dashboard access is intermittent - either project lists not rendering or "App not found" errors when trying to access a specific project. This is potentially related to upstream infrastructure issues and our team are investigating.
- investigating Oct 20, 2025, 04:48 PM UTC
Our team are still investigating. Initial findings seem to confirm the following: 1) The issue is due to upstream infrastructure issues - we are monitoring these closely and will post updates as we have them. 2) Deployed PowerSync Service instances are unaffected. This seems to be the case for all regions.
- monitoring Oct 20, 2025, 05:35 PM UTC
A workaround to the upstream provider issues has been deployed and users should be able to access their projects in the dashboard. We are monitoring both our fix and upstream issues.
- monitoring Oct 20, 2025, 07:18 PM UTC
Functionality seems to have been fully restored, despite continued upstream infrastructure provider issues. Our team is still monitoring.
- resolved Oct 21, 2025, 03:34 PM UTC
This incident has been resolved.
Minor August 9, 2025 Issue Affecting New Signups 4h 25m Dashboard
Started Aug 09, 2025, 05:25 PM UTC· resolved Aug 09, 2025, 09:51 PM UTC
- investigating Aug 09, 2025, 05:25 PM UTC
New users are currently unable to signup for PowerSync Cloud. We are investigating the issue.
- monitoring Aug 09, 2025, 05:58 PM UTC
Signups are working again and we're monitoring the status.
- resolved Aug 09, 2025, 09:51 PM UTC
This incident has been resolved.
Notice May 19, 2025 Deploys failing in US region 2h 12m
Started May 19, 2025, 11:49 AM UTC· resolved May 19, 2025, 02:01 PM UTC
- resolved May 20, 2025, 01:18 PM UTC
For a period of around 2.5 hours (11:49 till 14:01 UTC), some PowerSync instances in the US region failed to deploy. A small number of instances also had downtime during this period. We have resolved the issue, and are implementing further monitoring and improvements to avoid this type of issue in the future.
Major April 23, 2025 Dashboard failing to load 12h 6m Dashboard
Started Apr 23, 2025, 08:45 AM UTC· resolved Apr 23, 2025, 08:52 PM UTC
- investigating Apr 23, 2025, 09:45 AM UTC
The dashboard is currently failing to load with a false "Disconnected" message. Our engineers are investigating.
- monitoring Apr 23, 2025, 11:19 AM UTC
We implemented a fix and are monitoring results.
- resolved Apr 23, 2025, 08:52 PM UTC
This incident has been resolved.
Major April 16, 2025 New instances failing to deploy 3h 16m Instance Deployments
Started Apr 16, 2025, 10:07 PM UTC· resolved Apr 17, 2025, 01:23 AM UTC
- identified Apr 16, 2025, 10:07 PM UTC
New instances are currently failing to deploy. Our engineers have identified an issue and are working on a resolution.
- monitoring Apr 16, 2025, 10:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2025, 01:23 AM UTC
This incident has been resolved.
Major April 13, 2025 PowerSync Cloud Instance Deployments 1h 22m Instance Deployments
Started Apr 13, 2025, 11:16 PM UTC· resolved Apr 14, 2025, 12:38 AM UTC
- investigating Apr 13, 2025, 11:16 PM UTC
Certain users are unable to deploy PowerSync Instances. We are currently investigating this issue. Instances that have already been provisioned are unaffected and remain operational.
- monitoring Apr 13, 2025, 11:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2025, 12:38 AM UTC
This incident has been resolved.
Minor March 24, 2025 Deploy failures for "next" versions 19h 30m
Started Mar 24, 2025, 03:00 PM UTC· resolved Mar 25, 2025, 10:30 AM UTC
- resolved Mar 25, 2025, 10:28 AM UTC
Due to an internal configuration error, deploying instances using the "next" version failed between 2025-03-24 14:45 UTC and 2025-03-25 10:25 UTC. Instances already running were not affected, and deploys using the stable version were not affected. Deploys using the "next" version failed, but the last deployed version would still keep running. We have rolled out a fix, and all deploys should be working again.
Notice January 30, 2025 Issue with creating projects 3h 10m
Started Jan 30, 2025, 07:53 PM UTC· resolved Jan 30, 2025, 11:03 PM UTC
- identified Jan 30, 2025, 07:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 30, 2025, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 30, 2025, 09:35 PM UTC
We are seeing some additional issues with new signups, and are working on a fix.
- monitoring Jan 30, 2025, 09:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2025, 11:03 PM UTC
This incident has been resolved.
Minor January 25, 2025 New instance creation failed –
Started Jan 25, 2025, 06:30 AM UTC· resolved Jan 25, 2025, 06:30 AM UTC
- resolved Jan 27, 2025, 09:58 AM UTC
We had an intermittent issue with creating and deploying new PowerSync instances over the weekend. The issue was caused by the permission system not properly detecting new instances, causing symtoms such as the instance not being visible, or seeing an error `Unauthorized to perform read on kronos:stack`. The issue was resolved around 12:37 UTC on 2025-01-26.
Minor December 18, 2024 Degraded instance deployments 1h 21m
Started Dec 18, 2024, 09:05 AM UTC· resolved Dec 18, 2024, 10:26 AM UTC
- resolved Dec 20, 2024, 03:53 PM UTC
We had a system update being rolled out to all instances between 09:05 and 10:26 UTC. This put some increased strain on our deploy system, leading to a backlog on the deploy queue, and a small number of deploys failing completely.