Resolved after 8 hours 9 minutes, affecting PowerSync Service - EU Cluster, on October 22, 2026.
The upstream storage issue is resolved, and the affected PowerSync instances are healthy again. We are working with our upstream provider to make further changes to prevent this issue from occurring again in the future.
Affected components
Update timeline
- investigating Oct 22, 2026, 01:00 AM UTC
We have identified an issue in our EU region that impacts some Cloud instances. We are investigating.
- identified Oct 22, 2026, 01:04 AM UTC
We've identified the issue and are investigating a potential fix.
- identified Oct 22, 2026, 01:39 AM UTC
Our potential fix did not resolve the issue. The issue is with an upstream provider, and we've escalated with them.
- monitoring Oct 22, 2026, 01:57 AM UTC
Our upstream provider has resolved the issue, and we are monitoring the situation.
- identified Oct 22, 2026, 02:12 AM UTC
We have determined that only a subset of instances in the region have recovered, and are continuing to investigate in collaboration with our upstream provider.
- identified Oct 22, 2026, 03:30 AM UTC
Our upstream provider have confirmed they are still working towards a resolution. Affected service instances are refusing to serve client sync requests. Please contact our support team via the regular channels if you require assistance.
- identified Oct 22, 2026, 05:32 AM UTC
Most instances have recovered now. Some instances may have a replication backlog to catch up on, and may not be fully healthy yet. We are continuing to monitor.
- resolved Oct 22, 2026, 09:09 AM UTC
The upstream storage issue is resolved, and the affected PowerSync instances are healthy again. We are working with our upstream provider to make further changes to prevent this issue from occurring again in the future.
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