PowerSync experienced a major incident on October 20, 2025 affecting Dashboard, lasting 23h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:22 PM UTC
We are receiving reports that dashboard access is intermittent - either project lists not rendering or "App not found" errors when trying to access a specific project. This is potentially related to upstream infrastructure issues and our team are investigating.
- investigating Oct 20, 2025, 04:48 PM UTC
Our team are still investigating. Initial findings seem to confirm the following: 1) The issue is due to upstream infrastructure issues - we are monitoring these closely and will post updates as we have them. 2) Deployed PowerSync Service instances are unaffected. This seems to be the case for all regions.
- monitoring Oct 20, 2025, 05:35 PM UTC
A workaround to the upstream provider issues has been deployed and users should be able to access their projects in the dashboard. We are monitoring both our fix and upstream issues.
- monitoring Oct 20, 2025, 07:18 PM UTC
Functionality seems to have been fully restored, despite continued upstream infrastructure provider issues. Our team is still monitoring.
- resolved Oct 21, 2025, 03:34 PM UTC
This incident has been resolved.