PowerSync incident
Issue with deployed instances in EU region
PowerSync experienced a critical incident on December 22, 2025 affecting PowerSync Service - EU Cluster, lasting 18h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2025, 06:08 PM UTC
Our systems have alerted us to an issue in our EU region. Replication lag for some deployed instances is increasing as a result of this issue. We are currently investigating the customer impact and will keep this incident up to date.
- identified Dec 22, 2025, 06:31 PM UTC
We've identified an issue with the storage in our EU region and are currently waiting for a fix to be applied.
- identified Dec 22, 2025, 08:13 PM UTC
We seem to have encountered an issue with our upstream storage provider and are working with their support team on implementing a resolution. We have escalated the issue with their team. They have acknowledged the escalation and are currently working the issue. We will continue to provide updates as soon as we have them.
- monitoring Dec 22, 2025, 10:38 PM UTC
A fix has been implemented at our upstream storage provider and we are monitoring the results.
- resolved Dec 23, 2025, 01:01 PM UTC
The issue has been fully resolved. We will implement preventive measures to ensure this does not recur in the future.