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Last checked 3m ago
Current status
POLi is down

Active incident: Westpac Open Banking - We couldn't find any eligible accoun…

Official status page: https://polipayments.statuspage.io · Polled every 5 minutes · 15 components tracked

POLi is reporting a major outage right now (last checked 3m ago). 1 active incident on the official status page.

Real-time POLi status, recent outages, and incident history — pulled directly from POLi's official status page at https://polipayments.statuspage.io every 5 minutes. Pingoru tracks 15 POLi services and has captured 19 incidents in the last 90 days (98.00% uptime). Get email, Slack, Discord, or webhook alerts the moment POLi reports a new incident — free for 5 monitors, no credit card.

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POLi uptime 98.00% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 63d 18h
    Started Jul 14, 2026, 03:20 AM UTC
    Westpac NZ
    Timeline · 1 update
    • identified · Jul 14, 2026, 03:20 AM UTC

      We are aware of an issue where some users attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request." Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac. Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform. If customers encounter this error, we recommend contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday), please contact POLi with your Westpac ID and name of the account type not appearing.

    Latest: We are aware of an issue where some users attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request." …

Recent outages & incidents

Past 90 days
  1. Resolved 31m
    Started Sep 14, 2026, 10:21 PM UTC · Resolved Sep 14, 2026, 10:52 PM UTC
    ANZ
    Timeline · 2 updates
    • identified · Sep 14, 2026, 10:21 PM UTC

      Due to a technical issue, ANZ digital banking is currently unavailable. ANZ tech teams are urgently investigating.

    • resolved · Sep 14, 2026, 10:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 37m
    Started Aug 31, 2026, 10:43 PM UTC · Resolved Aug 31, 2026, 11:20 PM UTC
    Westpac NZWestpac
    Timeline · 3 updates
    • identified · Aug 31, 2026, 10:43 PM UTC

      Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.

    • identified · Aug 31, 2026, 10:56 PM UTC

      We are continuing to work on a fix for this issue.

    • resolved · Aug 31, 2026, 11:20 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 7h 56m
    Started Aug 19, 2026, 10:04 PM UTC · Resolved Aug 20, 2026, 06:01 AM UTC
    Westpac NZWestpac
    Timeline · 3 updates
    • identified · Aug 19, 2026, 10:04 PM UTC

      Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.

    • monitoring · Aug 20, 2026, 01:25 AM UTC

      A fix has been implemented by Westpac and we are monitoring the results.

    • resolved · Aug 20, 2026, 06:01 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 8h 47m
    Started Aug 19, 2026, 11:41 AM UTC · Resolved Aug 19, 2026, 08:29 PM UTC
    Westpac NZWestpac
    Timeline · 2 updates
    • identified · Aug 19, 2026, 11:41 AM UTC

      Due to a technical issue, Westpac One digital banking is currently unavailable. Westpac tech teams are urgently investigating. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time. Refer to Westpac's StatusPage for further updates: https://status.westpac.co.nz/

    • resolved · Aug 19, 2026, 08:29 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved
    Started Aug 14, 2026, 01:16 AM UTC · Resolved Aug 13, 2026, 03:00 AM UTC
    Timeline · 1 update
    • resolved · Aug 14, 2026, 01:16 AM UTC

      Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking services. Impact Start: Thursday, 13 Aug 2026 1:00 PM Impact End: Thursday, 13 Aug 2026 1:55 PM

    Latest: Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking services. Impact Start: Thursday, 13 Aug 2026 1…

See the full POLi outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse POLi outage history →

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Outage history

Past 90 days · 9 incidents View full outage history →