Is POLi down?
Last checked 3m agoActive incident: Westpac Open Banking - We couldn't find any eligible accoun…
POLi is reporting a major outage right now (last checked 3m ago). 1 active incident on the official status page.
Real-time POLi status, recent outages, and incident history — pulled directly from POLi's official status page at https://polipayments.statuspage.io every 5 minutes. Pingoru tracks 15 POLi services and has captured 19 incidents in the last 90 days (98.00% uptime). Get email, Slack, Discord, or webhook alerts the moment POLi reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Westpac NZ
Timeline · 1 update
- identified · Jul 14, 2026, 03:20 AM UTC
We are aware of an issue where some users attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request." Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac. Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform. If customers encounter this error, we recommend contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday), please contact POLi with your Westpac ID and name of the account type not appearing.
Latest: We are aware of an issue where some users attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request." …
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Recent outages & incidents
Past 90 days- ANZ
Timeline · 2 updates
- identified · Sep 14, 2026, 10:21 PM UTC
Due to a technical issue, ANZ digital banking is currently unavailable. ANZ tech teams are urgently investigating.
- resolved · Sep 14, 2026, 10:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Westpac NZWestpac
Timeline · 3 updates
- identified · Aug 31, 2026, 10:43 PM UTC
Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.
- identified · Aug 31, 2026, 10:56 PM UTC
We are continuing to work on a fix for this issue.
- resolved · Aug 31, 2026, 11:20 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Westpac NZWestpac
Timeline · 3 updates
- identified · Aug 19, 2026, 10:04 PM UTC
Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.
- monitoring · Aug 20, 2026, 01:25 AM UTC
A fix has been implemented by Westpac and we are monitoring the results.
- resolved · Aug 20, 2026, 06:01 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Westpac NZWestpac
Timeline · 2 updates
- identified · Aug 19, 2026, 11:41 AM UTC
Due to a technical issue, Westpac One digital banking is currently unavailable. Westpac tech teams are urgently investigating. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time. Refer to Westpac's StatusPage for further updates: https://status.westpac.co.nz/
- resolved · Aug 19, 2026, 08:29 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Aug 14, 2026, 01:16 AM UTC
Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking services. Impact Start: Thursday, 13 Aug 2026 1:00 PM Impact End: Thursday, 13 Aug 2026 1:55 PM
Latest: Impact Description: During the impact window, customers may have experienced interruptions or been unable to access the Open Banking services. Impact Start: Thursday, 13 Aug 2026 1…
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See the full POLi outage history
4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse POLi outage history →Or sign up free to get alerts when POLi breaks · 10 free monitors · No credit card
- Started Sep 14, 2026, 10:21 PM UTC · Resolved Sep 14, 2026, 10:52 PM UTC · 31m
- Started Aug 31, 2026, 10:43 PM UTC · Resolved Aug 31, 2026, 11:20 PM UTC · 37m
- Started Aug 19, 2026, 10:04 PM UTC · Resolved Aug 20, 2026, 06:01 AM UTC · 7h 56m
- Started Aug 19, 2026, 11:41 AM UTC · Resolved Aug 19, 2026, 08:29 PM UTC · 8h 47m
- Started Aug 14, 2026, 01:16 AM UTC · Resolved Aug 13, 2026, 03:00 AM UTC · —
- Started Jul 30, 2026, 11:05 PM UTC · Resolved Jul 31, 2026, 10:29 AM UTC · 11h 23m
- Started Jul 14, 2026, 03:20 AM UTC · ● 63d 18h
- ANZ Open Banking outage ResolvedStarted Jul 14, 2026, 12:15 AM UTC · Resolved Jul 28, 2026, 10:59 PM UTC · 14d 22h