POLi incident

Westpac One digital banking is currently unavailable

Critical Resolved View vendor source →

POLi experienced a critical incident on August 19, 2026 affecting Westpac NZ and Westpac, lasting 7h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 10:04 PM UTC
Resolved
Aug 20, 2026, 06:01 AM UTC
Duration
7h 56m
Detected by Pingoru
Aug 19, 2026, 10:04 PM UTC

Affected components

Westpac NZWestpac

Update timeline

  1. identified Aug 19, 2026, 10:04 PM UTC

    Westpac are continuing to work on a fix for this issue. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time.

  2. monitoring Aug 20, 2026, 01:25 AM UTC

    A fix has been implemented by Westpac and we are monitoring the results.

  3. resolved Aug 20, 2026, 06:01 AM UTC

    This incident has been resolved.