POLi incident

Westpac One digital banking is currently unavailable

Critical Resolved View vendor source →

POLi experienced a critical incident on August 19, 2026 affecting Westpac NZ and Westpac, lasting 8h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 11:41 AM UTC
Resolved
Aug 19, 2026, 08:29 PM UTC
Duration
8h 47m
Detected by Pingoru
Aug 19, 2026, 11:41 AM UTC

Affected components

Westpac NZWestpac

Update timeline

  1. identified Aug 19, 2026, 11:41 AM UTC

    Due to a technical issue, Westpac One digital banking is currently unavailable. Westpac tech teams are urgently investigating. Westpac Open Banking and Classic 'Pay by Bank' options both unavailable during this time. Refer to Westpac's StatusPage for further updates: https://status.westpac.co.nz/

  2. resolved Aug 19, 2026, 08:29 PM UTC

    This incident has been resolved.