POLi incident

Kiwibank Internet Banking Page Not Loading for Some Customers

Major Resolved View vendor source →

POLi experienced a major incident on September 17, 2026 affecting Kiwibank, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 12:02 AM UTC
Resolved
Sep 17, 2026, 03:30 AM UTC
Duration
3h 28m
Detected by Pingoru
Sep 17, 2026, 12:02 AM UTC

Affected components

Kiwibank

Update timeline

  1. identified Sep 17, 2026, 12:02 AM UTC

    We are aware of an issue affecting some customers making POLi Payments from Kiwibank accounts. Kiwibank's internet banking page is currently failing to load for some users, which may prevent affected customers from completing their POLi payment. We have escalated the issue to Kiwibank and are working with them to understand the cause and restore normal service as quickly as possible. At this stage, the issue appears to be impacting only some customers. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience caused and appreciate your patience.

  2. resolved Sep 17, 2026, 03:30 AM UTC

    This incident has been resolved.